Operations Controller

Titan Airways requires an Operations Controller to join our fast paced and dynamic team at our Head Office at London Stansted.  Reporting to the Operations Control Manager and working around the clock on a 12-hour day and night shift pattern, our Controllers manage and support our fleet of narrow and wide body Airbus aircraft operating around the globe.

Responsibilities:

• Ensuring a timely flight watch of the Titan Airways fleet.
• Operational troubleshooting and programme management.
• Flight planning and dispatch of all flights – including ETOPS flights.
• Filing of ATC flight plans and liaison with flow management centres.
• Proactive weather and NOTAM checking before company operations.
• Ensuring all operations follow the Company Flight Time Limitations scheme (FTL), considering any operational impact on the day of operation.
• Pre-flight briefing of Crew on the operations they are to undertake, including notifying flying staff of any potential hazard to safety.
• Communications to internal and external parties and customers when significant events are anticipated or experienced.
• Escalation of issues in a timely fashion where input is required by other departments or organisations.
• Ensuring that, in the case of an emergency, procedures (as laid down in the Emergency Response Manual) are initiated.
• Out of hours co-ordinating and arranging ground handling, fuel, permits, hotels and transport.
• Out of hours management of crews' daily rosters, covering sickness and roster disruption, ensuring adherence to the FTL scheme and avoiding violations.

The following requirements are essential for this role:

• 2 years’ experience within an airline Operations Department, Handling Company or other airline industry role.
• Ability to work 12-hour shifts (mix of day and night shifts).
• Computer literate, proficient in Microsoft Office Suite.
• Right to live and work in the UK (Pre-settled, settled status share code or citizenship application will be required if shortlisted to interview).
• Ability to provide information to enable five-year referencing.
• This role would ideally suit someone who is proactive and organised with a calm approach to work.

Additional desirable requirements:

• Previous experience of both cargo and passenger operations
• Has completed a formal Aviation Training Course

If shortlisted, immediate prelim interview slots will be available followed by a Group assessment via TEAMS, on 9th May - 1830 to 2130 local