The role of the Technical Reporting Specialist consists of assessing and reporting to original equipment manufacturers (OEMs) or type certification (TC) holders such as Airbus and Boeing, structural and other aircraft related defects which cannot be rectified in accordance with the standard approved and applicable maintenance data. They are responsible to follow through the queries and ensure feedback from the concerned OEMs and/or TCs is available on time as per daily operational requirements. Technical Reporting Specialists are also responsible in compiling reports and keeping all concerned stake holders update with the status of the queries they are responsible for.

Your tasks

• Perform assessment and analysis of defects found on aircraft during maintenance events;
• Collect information by liaising with the responsible personnel in operations;
• Take, edit and prepare photographs, scrubbings and mappings to be included later in a damage report;
• Compile high quality damage reports and/or technical queries with the intent to obtain feasible solutions;
• Support with clarifying maintenance data that is incomplete or/else not accurate by liaising with the corresponding OEMs and/or TCs;
• Obtain approval from OEMs and/or TCs for the use of alternate materials and parts when procurement of such parts and materials in time proves to be difficult;
• Obtain approval from OEMs and/or TCs for alternate means of compliance when performing aircraft maintenance procedures as necessary;
• Raising TechRequests or Service Requests ensuring that the content is as accurate as possible;
• Using applicable web applications and other software as necessary such as but not limited to AirbusWorld and MyBoeingFleet to communicate and liaising with OEMs and TC holders;
• Ensure that any Part 21J documentation such as but not limited to Repair Design Approval Sheets (RDAS), Technical Adaptations (TA) and FAA 8100-3/9 approving the repairs and the procedures provided by the TCs and the OEMs are available in time before aircraft in maintenance are released to service;
• Check and supervise the work done by Technical Reporting Specialist- Trainees before being submitted to the OEMs and/or TC holders;
• Compile daily reports to keep all concerned stake holders informed and updated on the latest status updates related to the queries under his/her own responsibility;
• Review for completeness and accuracy the feedback received from OEMs and TCs and ensure this feedback is available to operational personnel for further processing.

Your profile

• Mandatory use of PPE (Personal Protective Equipment) according to company standards and prevent inadvertent or hazardous situations leading to injury, hurt or loss;
• Actively identify and/or remove safety hazards in his work area / office;
• Reports any safety, risk, hazards or paper discrepancies to superior;
• Absolute adherence to company standard and truly living SMS and STOP campaign;
• Be efficient and have a can-do attitude, Customer first;
• Learn and develops oneself, respect, ethic and cultural openness and maintains a positive attitude.