Analysts Jobs

Job summary

Assistant Manager/Senior Customer Insights Analyst (Market Research)

Job Description

The successful candidate will be part of the Customer Insights Department in Customer Experience Division. He/She will uncover insights that will help the business units with their business decisions, primarily in improving the customer experience or revenue generation. The successful candidate is expected to:

-Translate the business objectives into research goals that will provide clear outcomes

-Manage customized projects from start to end, i.e. identify research objectives, design questionnaires, conduct and manage fieldwork, analysis and reporting

-Be familiar with in-house tools that will help with the analysis and be able to communicate the insights in a clear, concise manner

-To have an analytical, curious mind to see beyond what the data is showing at first glance

-Draw actionable insights from analyses and present research findings to stakeholders

Required Skills
Bachelor’s degree in Business, Economics or related field
Minimum of 3 years in Market Research/Customer Insights
Experience in research for quantitative and qualitative projects
Experience with Voice of the Customer programs is an advantage
Meticulous and detailed
Able to understand business objectives

• Competent in Microsoft Office tools e.g. Excel, Powerpoint
Knowledge of Tableau is an added advantage