Senior Executive- AOCS in the role of Customer Sevices/ Security/ Ramp

Job Summary

Job Description

Senior Executive - Customer Services

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

* Making reservations across the counter
* Selling of tickets.
* Remitting cash to the concerned department.
* Answering customer queries over the telephone.

Departures

* Attend the pre – flight and post flight briefings.
* Setting up of check in counters.
* Screening of checked in baggage.
* Maintain high quality of Check in procedures.
* To assist customers with special requests.

Arrivals

* To assist customers with special requests.
* To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
* Co-ordination with the baggage vendor for the damaged bags.
* Follow up with the en-route stations regarding lost baggage.

Post flight departure

* Filing of all necessary flight papers
* Any other responsibility assigned by the management from time to time

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Senior Executive – Security

Primary Responsibility:

Executive Security will be responsible for implementation of security policy and procedures laid down by the Company.

Objective:

To secure

·        Safe operation

·        Punctuality

·        Customer Satisfaction

·        Team efficiency

·        Cost control

·        Secure good working atmosphere and environment

Focus:

Manage safe and secure operations in accordance with security program and applicable procedures.

Functional responsibilities:

·        Maintain standards as per Company requirements

·        Ensure effective threat assessment and response capability

·        Achieve department goals and follow up

·        Perform duties as per the Security Programme

·        Maintain performance standards and follow up with your shift

·        Monitor continuously the Quality System and the level of conformance

·        Secure quality levels

·        Optimize resource

·        Aware of Emergency Response Procedures, rules and regulations

·        Acquire and maintain necessary skills required to perform job functions

·        Maintain work procedures as per company requirements

·        Carry out development dialogue with the Team leaders

·        Control theft and pilferage of company property

Administrative Responsibilities:

·        To maintain files and log sheets

·        Give inputs for training requirements

·        Updating of manuals and local procedures

·        Ensure competent and qualified work force are detailed for duty

·        Verify Invoices

·        Personnel development and management

·        Maintenance of equipment

·        “Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Senior Executive - Ramp

 Confirm the ETA of the flight from OCC or System (Navitaire).

 Take the bay no. from Apron and convey it to all the stations on R.T.

 Ensure that you are at the bay D-20 mins with all the equipments required.

 Note down the Touch down and Chocks and convey it on R.T.

 Allign the ramp properly.

 Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.

 Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.

 Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.

 After departure make sure that all the equipments are sent back to the transport yard.

 Fill the ramp filling.

 During the flight ensure everyone is smooth, safe and flight is on time.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives”