Senior Analyst Onboard Experience

JOB SUMMARY

The Senior Analyst, Onboard & Leisure Product is responsible for broadly contributing to the Product organization with product management, reporting analysis and project management support.  This person will serve as the analytical and operational resource for leisure and onboard product initiatives including the enhancement of current leisure products (hotels, travel insurance, on-board products) and the design and implementation of new products.  The analyst will be the subject matter expert for onboard product programs and initiatives, management of Sun Country’s in-flight menu, entertainment, and product programs. The person for this role is passionate about delivering an outstanding customer experience and is relentlessly focused on the continuous improvement of the product portfolio. 

Job Description

ESSENTIAL FUNCTIONS

• Excellent critical thinker and effective problem solver with creative solutions.
• Detail oriented and highly organized.
• Relentless focus on improving.
• Strong oral and written communication skills, ability to present to senior management.
• Demonstrated ability to collaborate and drive results at all levels within an organization; builds partnerships and ensures shared successes.
• Sound business judgment and proven ability to influence others are critical to success in this position.
• Ability to think and act fast, deal with ambiguity and be able to develop ideas into scalable products.
• Strong systems skills, with advanced proficiency in Excel. Experience with Python or R a plus. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 2+ years of product, project, or program management experience 
• Undergraduate degree required, marketing or similar business focus
• Experience within airline or hospitality industry is strongly desired

PREFERRED SKILLS

• Onboard experience, either as a flight attendant or working closely with flight crews on the operations side. 
• Excellent critical thinker and effective problem solver with creative solutions.
• Detail oriented and highly organized.
• Relentless focus on improving.
• Strong oral and written communication skills, ability to present to senior management.
• Demonstrated ability to collaborate and drive results at all levels within an organization; builds partnerships and ensures shared successes.
• Sound business judgment and proven ability to influence others are critical to success in this position.
• Ability to think and act fast, deal with ambiguity and be able to develop ideas into scalable products.
• Strong systems skills, with advanced proficiency in Excel. Experience with Python or R a plus. 

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets

AAP/EEO STATEMENT

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.