Missed Handled Baggage Agent - Toronto Pearson

Main accountabilities include:
 Act as Arrivals Agent for all guest inquiries (both in person and by telephone), and direct guests accordingly (oversize area, international connections, etc). • Initiate delayed baggage investigation and damage baggage assessment, and establishment of delay/damage reports for mishandled guest baggage. • Track arriving flight details and monitoring baggage carousels, recording particulars into daily log. • Monitor inbound arrival times and ensure Flight Information Display System is accurate. • Communicate with ground handlers regarding all departing/arriving baggage, arranging for baggage sweeps (pit, cart, and ramp). Will require safety shoes and high visibility vest. • Ensure proper security measures are followed for in-bond baggage (International) and manage customs processing and storage. • Proactively re-route baggage (late check-in). • Receive and process airside expedite baggage. • Coordinate baggage swaps and manage bulk outs during IROP flights.
• Rushing bags onto next flight • Responsible to reply to all baggage inquires and emails the respective airlines send on a timely manner, and action accordingly. • Investigate, update delayed baggage reports, and contacting guests with any updates on open delayed baggage reports. • Manage lost item reports and found item inventory.
Qualifications and Experience:
• Minimum 6 months experience as a CSA considered an asset.

• Intermediate skills in Microsoft applications (Word, Excel, and Outlook) and Airport computer systems.

• Intermediate skills in SharePoint and world tracer along with FedEx and Tri express delivery services

• Demonstrated ability to provide exceptional guest service.

• Exceptional technical knowledge of Swoop, Flair and Menzies promises and guidelines is considered an asset.

• Proven ability to work with minimal supervision, problem solve, de-escalate situations, and take responsibility for accomplishing tasks within timeliness.

• Proven ability to adapt to procedural changes.