Job Title: IT Service Desk Manager
Location: Cincinnati Greater Northern Kentucky International Airport, Erlanger Kentucky
About FEAM:
FEAM is the MRO leader in aircraft line maintenance engineering in the U.S. FEAM leads the line maintenance industry with advanced aircraft repair capabilities, a wide line station network, and vast approvals for all current and next-generation aircraft including B787 and A350 aircraft.
FEAM places special emphasis on technical training, uncompromising quality controls, and continuous improvement principles. With these effective measures in place, FEAM delivers the best innovative technical services for all commercial aircraft operators.
The IT Service Desk Manager at FEAM Aero will play a crucial role in ensuring optimal IT support services at our facilities in CVG and support for 1,500 users across 30+ locations in the US. This position is tasked with overseeing the IT Service Desk operations, focusing on delivering high-quality technical support, managing the service desk team, and ensuring user satisfaction. A significant aspect of this role involves leading the implementation and migration to a new IT Service Management (ITSM) tool to enhance efficiency and service quality.
Responsibilities:
Requirements:
The IT Service Desk Manager will be at the forefront of enhancing our IT support capabilities, ensuring our operations are supported by robust and efficient IT services. This is a pivotal role in our IT department, offering the opportunity to make a significant impact on our service delivery and the overall user experience across the organization.
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