Ground Operations Agent

Position Summary:  Provide oversight and direction to vendors contracted by Atlas Air, and customers of Atlas ACMI flights, ensuring that proper Atlas and FAA handling procedures are used in the performance of duties.

Assist / oversee flight handling coordination for all Atlas departments, Crews and ground handlers.

Values and Behavioral Standards:  To ensure the effective communication and application of company values and behavioral standards, as stated in our company “Code of Conduct” policy, and to respond appropriately in the event of any known departure.

• Comply with all Company Procedures, as outlined in manuals, bulletins, and memos.
• Perform job duties in a timely and efficient manner.
• Follow Company, local and government safety and security policies and procedures.
• Communicate with Station Manager and HDQ Global Control Center on any issues or irregularities that affect the operation.
• Work to ensure all customers, vendors, and government authorities are aware of the Atlas and Polar arrival and departure times at your station.
• Coordinate with customers to ensure proper and timely load planning.
• Coordinate and supervise all cargo- related functions associated with handling the flight, which includes inspection of ULD’s, checking the weights randomly or on site inspection of pallets being weighed prior to being loaded onto Atlas Air or Polar Air Cargo aircraft.
• Conduct a thorough HAZMAT check of all outbound cargo.
• Check Accuracy of NOTOC, create if necessary.
• Ensure that the departing crew receives NOTOC in a timely manor so that crewmembers may conduct their inspection.
• Compute Weight and Balance.
• Receive and reproduce flight plans, weather, NOTAM/INTAMS and any other documents sent to the flight crews from Dispatch to operate their flight.
• Arrange and order catering for flights adhering to proper catering procedures and levels per Atlas Air and Polar Air Cargo catering standards as provided in the published manuals.
• Supervise aircraft and loading crews.
• Identify potential problems as they develop and works with the Station Manager, and Customer to reach resolutions.

• Have minimum 2 years’ experience in the airline industry or aviation
• Have at least 2 years’ of experience in the areas of duty and operations
• 4 year College degree or equivalent relevant working experience
• Demonstrate an ability to teach technical systems and skills to vendors and handlers to ensure proper handling of Atlas Air/Polar Air Cargo aircraft

Skills:

• Demonstrate an ability to teach technical systems and skills to vendors and handlers to ensure proper handling of Atlas Air/Polar Air Cargo aircraft
• Demonstrate an ability to teach technical systems and skills to vendors and handlers to ensure proper handling of Atlas Air/Polar Air Cargo aircraft
• Must be proficient in Japanese and English, both written and verbal
• Computer literacy, the ability to not only run basic e-mail and word processing programs, but is able to learn and operate proficiently company and industry programs. Some examples are as follows:

• • SITA
  • AIMs
  • Cargo Spot