Deputy Ground Operations Manager (NPGO)

Jetfly is a shared business aviation company based in Luxembourg on behalf of 400 co-owners. Our fleet is composed of 60 Pilatus aircraft (PC12 and PC24). The Pilatus has come to exemplify the unique combination of Swiss engineering and dedicated craftsmanship, yielding a superior flight, passenger and operator experience 🚀 that is truly beyond comparison. Also, a brand-new aircraft has recently joined our fleet: the Cirrus SF50, the world's first single-engine private jet.

Our company is a leader in its business and provides a high quality of service which has earned it a reputation in Europe. The headquarters is in Luxembourg, and we employ more than 450 people at a Group level.

We are looking for an energetic and motivated Deputy Ground Operations Manager to reinforce our Ground Ops department. He/she has knowledge of the current ground operational regulations and the industry’s quality, contractual and safety standards. He/she shall act closely in cooperation with and as a deputy for the Nominated Person Ground Operations. 

Role & responsibilities

Ground Operations

• Monitor of the contract management and performance of the stations/airports.
• Identify, select, contract and monitor services of Ground Service Providers and other providers at Airports.
• Monitor Service Level Agreements with Ground Service Providers and internal departments to ensure commercial aspects as well to ensure safety, compliance and operational aspects of the operations.
• Monitor overall performance and propose/take actions to improve ground handling services and on-time performance.
• Establish and maintain strong relationship with all clients, partners and networks.
• Carry out administrative tasks such as, gathering data, preparing reports, database management.
• Monitor regulatory and other industry changes affecting processes & procedures within the scope of Ground Operations and propose/implement changes if/where applicable.

Sustainability

• Emission monitoring, reporting and verification.
• Evaluation and implementation of the corporate sustainability policy and program.

Required profile

• Provide a university degree in Business Administration or similar line of studies and/or a proven experience on a similar position ( several years of experience with ground operations within an AOC). 
• Develop ground operations standard and practices within the provision of the AOC.
• Excellent facilitation, communication and collaboration skills.
• Show a good sense of priorities.
• Demonstrate the ability to communicate at all levels, both inside and outside the company.
• Accept Duty Travel.
• Show strong sense for commercial thinking and negotiation skills.
• Driven by continuous improvement, result oriented.
• Be capable of working independently as well as in a team.
• Be capable to demonstrate IT/Office tools user skills at advanced level (e.g. Word, Excel, editing and compiling documents).
• Show excellent communication skills in English, ideally as well as skills in French (spoken and written).
• Be familiar with current recognized Aviation Regulations & Standards (ICAO, IATA, IOSA, EASA). 

Desired or to be acquired criteria

• Relevant IATA SGHA training and/or other related trainings within scope of Ground Operations.

European work permit is mandatory.