Customer Support Representive

Customer Support Representative
Salary: £30,000pa
Location: Cheltenham
Working hours: Monday - Friday 8:30am - 4:30pm
Start: ASAP
Contract: 12-month initial contract

Key Responsibilities:
* Provide direct support for the integration and performance of new tools, resolving any issues related to EAME customer orders.
* Act as a central point of contact for initiating Spares Order Management activities across my clients three product divisions.
* Ensure the quality of master data, including the identification of critical data for process performance, clarification of business rules, conducting audits, and requesting data updates.
* Manage additional tasks such as manual order management for customers when automated order booking is not possible, and setting up new customer accounts using the company process.
* Maintain close coordination and support with management and teams, including Key Account Management, to ensure daily priorities are met and explore opportunities for process improvements.
* Promote the utilisation of various support tools available through our online portal.
* Provide coverage for Key Account Manager portfolios during their holidays.
Additional Details:
The ideal candidate should ideally possess prior experience in roles related to customer services.

Candidate Skills & Requirements:
* Proficiency in managing customer relationships.
* Customer-centric mindset with a strong focus on customer satisfaction.
* Effective communication skills encompassing verbal, written, and presentation abilities.
* Demonstrated analytical and problem-solving skills.
* A flexible approach to support management and accommodate potential customer visits.
* Preferably, experience with some of the current applications used, including SAP, MS Dynamics, Office, SharePoint, CRM, and similar software.