Customer Service Gate Agent

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent

Essential Duties:

• Assist passengers in boarding and disembarking flights

• Monitor computerized passenger boarding

• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors

• Change customer flight itinerary and seat assignments as required

• Operate the Jetway

• Work as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

• Successful completion of training course

• Ability to meet company goals and customer expectations in a high energy environment

• Effective communication skills

• Ability to organize, prioritize, and multitask

Preferred Qualifications:

• Previous airline experience    

• Previous employment as a front-line customer service provider

• Basic knowledge of computer applications and programs

Work Environment:

• Use of telephones, computers, and other office equipment

• Airport ramp environment, subject to varied weather conditions and elevated noise levels

• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

• Handle objects up to 70 pounds

• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

M/F Disabled and Vet EEO/AA Employer