Consultant - Customer Services Training

Job Summary

Job Description

1. Participate in the periodic training needs analysis for customer service skills across IFS

2. Assist in the development and rollout of timely as well as effective & innovative

Advanced Customer Service training solutions to address the above-stated gaps

across IFS  (every quarter). This would require training to be

done at stations & bases across the network (every quarter)

3.  Ensure that all new hire staff (IFS) attend Basic Customer Service training

within 1 month of joining

4. Responsible for ensuring that Ab Intio batches attend timely & effective Basic Customer Service training within defined timelines & standards

5. Participate in the development and updation of Customer Service Procedures for IFS as well as AO&CS

6. Ensure the processing and consolidation of all training records pertaining to Customer Service Training

7.  Upskill & develop self-on-related professional skills

8. To be aware of the developments in the field of learning (especial focus on Customer Service) through research and networking

9.   Be available to the Human Resources Recruitment during a preliminary interview

phases for Cabin Attendants and Airport Operations

10. Successfully undertake Train The Trainer program and assist the ifly grooming team in conducting training and checks, as required, across the IndiGo network

11. Multiskill self into any other related soft skills as required by the organization and at the discretion of the Manager – ifly (Soft Skills & Leadership Training)

12. Will be expected to travel across the network to perform responsibilities of as Instructor Customer Service Training and as required by the Manager – ifly (Soft Skills & Leadership Training)

13. Duties are not limited to the above and some duties can be delegated at the discretion of the Manager – ifly (Soft Skills & Leadership Training)

Education and Experience:

* Graduate
* Minimum 05 years of flying experience as a cabin crew
* Worked with In-flight team
* Any training experience will add value

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives”

“IndiGo does not charge any money for interviews or recruitment. Refer to our job website - careers.goindigo.in or goindigo.app.param.ai for official job postings”

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