Consultant - Communication Training

Job Summary

Job Description

Communication Skills: must be able to articulate and communicate your ideas accurately, appropriately, and effectively.

·        Writing Skills: must be able to draft and/ or edit/ improve and approve written content (including airport/inflight announcements) Writing skills are critical for this profile.

·        Flexibility: must be able to make yourself available at short notice based on the requirement of the business.

·        People Skills: Engage team members and create healthy relationships with and among them to create a quality learning and work environment

·        Conduct periodic training needs analysis for voice skills across the organization

·        Develop and rollout timely as well as effective & innovative training solutions to address the learning requirements across the organization

·        Illustrate needle movement w.r.t trainee capability on communication skills post-training (via certification)

·        Meet the defined communication training & certification targets for operational Cabin Crew as well as Customer Service Staff

·        Conduct Pre-Hire training (as required) with an 80% batch conversion at the final round of interview

·        Conduct Communication Training for the Flight Operations team (as required & planned with them)

·        Ensuring the Company Manuals pertaining to voice training & announcements are updated

·        Execute and monitor corrective developments and action plans for IFS, AO&CS and Flight Ops staff

·        Availability to the Human Resources recruitment preliminary interview phases for Cabin Attendants and Airport Operations

·        Travel to deliver station-specific/ regulatory training (as well as audit/job shadowing - if necessary)

·        Upskill & develop self on related professional skills

·        Research and develop training visual aids, audio aids, and reviewing the efficacy of the current trends in learning technology

·        To facilitate (as required) communication training for new hires (IFS and AO&CS)

·        To facilitate (as required) corporate training programs

·        Will participate (as required) in the development & rollout of Advanced Customer Service training for AO&CS