Assistant Manager Quality

Employment Type: Permanent
Contract Duration: 

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

You will report to the Senior Manager Quality, FSDS GDC and CSC based in YMQ, and will be responsible for the successful delivery of the Global Quality Management System, ISO900****** Certification and the Business Process Management as well as the execution of the Quality strategy and Continuous Improvement Program in the Global Delivery Centre (GDC) & Customer Service Centre (CSC) functions in YMQ.

What your day would be like

Represent the Quality function in YMQ, to support the GDC and CSC in alignment with the global Quality strategy and the execution of the Quality Management System.
Support the GDC and  CSC Operational teams in applying the Quality procedures as well as managing their interdependencies with the other processes and departments.
Identify and coordinate the Continuous Improvement initiatives applicable to GDC and  CSC in YMQ and/or globally.
Support and coordinate in the implementation of IATA's Business Continuity Management program in the GDC and CSC.
Supports the Operational Teams to ensure exceptions are logged as per global processes and actions are executed on time.
Help execute the Compliance Program to the Quality Management System, ensuring full integrity through Key Controls, SOP Live tests, etc, while balancing the need for Customer Centricity.
Identify patterns and trends through data analysis to eliminate operational issues and improve process performance.
Support to maintain the global ISO900****** certification.
Support the GDC and CSC process modelers and end users with the Business Process Management Tool.

We would love to hear from you if

University degree in a relevant discipline with preferably 3 to 5 years’ experience and knowledge of the methodologies, tools and concepts of quality management and standards (ISO, Lean Six Sigma...etc)
Strong analytical skills with capacity to build reports. Expertise in Power BI will be an advantage.
Critical thinker with experience in problem solving based on data analysis driven decisions.
Familiarity with IATA systems and processes (Salesforce, E&F, ICH, ICCS, IRIS, SAP…etc)
Preferred knowledge of ISO 9001 framework
Good facilitator, dynamic and self-motivated team player, must enjoy working in a team with a pro-active approach.
Excellent communication and interpersonal skills and ability to interact and with stakeholders at all levels from different cultures.

Travel Required: No