Parking Supervisor - PT - Weekdays

This position assist in the operation and administration of the parking system and ground transportation available at Lehigh Valley Internation Airport, Queen City Airport, and Braden Airpark.

Essential Functions

• Ensure ground transportation companies conducting business with the Authority abide by all Resolutions, Rules, and Regulations for each of the Airports owned / operated by the Authority.
• Supervise parking staffing and assist in the hiring, training, payroll and scheduling to assure expected levels of airport activity.
• Implement ground transportation guidelines, policies, and standard operating procedures for personnel to facilitate the efficient operation of public parking lots and parking booths.
• Process all patrons’ complaints and inquiries.
• Reconcile revenue from parking operations.
• Perform cashier operations, cash handling, credit card processing, monetary reconciliation, using computer registers, operations, ribbon replacement, resolve ticket/credit card jams and interact with customers.
• Professionally communicate over two-way radio, telephone, and email. 
• Possess and maintain a valid Driver’s License.

Additional Responsibilities

• Coordinate all maintenance of parking revenue control equipment.
• Perform periodic inspections of facilities and equipment to ensure cleanliness and proper operation.
• Review and analyze signage requirements, web site data, and various publications to ensure adequate and accurate information on parking and ground transportation.
• Administer and adhere to all Authority personnel policies and departmental and affirmative action guidelines.
• Support and maintain effective working relationships with customers, tenants, co-workers, subordinates, and the public
• Additional duties as assigned.

Qualifications

• Prefer a minimum of two years Supervisory/Management experience in a transportation environment.
• Ability to plan and organize work, establishing priorities to carry projects through to timely completion and when necessary, meet emergency demands.
• Work effectively both independently and in a team environment, work with limited direct supervision, be organized, detail-oriented, and able to multi-task.
• Previous Customer Service experience preferred.
• Excellent PC skills including Word, Excel, Outlook and other applicable computer programs.
• Strong written, oral, and interpersonal skills.
• Able to respond and perform in emergency situations and severe weather conditions.
• Possess a valid driver’s license.

Must- Have Requirements

• Must be at least 18 years old.
• Must report to work dressed appropriately, as defined in the employee handbook, and in accord with the position.  Attire can be formal, traditional, or business casual attire.
• Must maintain a valid driver’s license that meets insurance requirements.
• Must be available to work split shifts, nights, weekends and holidays when required. 
• Successfully pass continual training, security and employment requirements
• Must possess acceptable English language skills to include speaking, reading, writing and comprehension.
• Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.
• Must be able to use hands and fingers to type, handle bags, boxes, objects or controls.
• Ability to lift and/or move up to 50 pounds and occasionally lift up to 99 pounds with assistance.
• Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
• Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, decipher radio communications, and hear alarms, including vehicle and other warning signals.
• Able to tolerate exposure to noise levels up to 90 decibels at times, hearing protection is provided and optional.
• Have the physical ability and awareness to safely navigate in and around equipment and aircraft.