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Universal Aviation Stansted, Essex, East
JOB OF THE WEEK
Direct Employer
Operations Controller
Flight Operations Flight Operations Officer Full time
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JOB OF THE WEEK
JOB OF THE WEEK

Operations Controller
Universal Aviation
2 weeks left to apply
Stansted, Essex, East Get directions
Flight Operations Flight Operations Officer Full time

Due to growth the company is seeking Flight Operations people in the role of Operations Coordinator. This is a fantastic opportunity to join a well-established company, based at Stansted Airport.

JOB ROLE (not limited to):

  • Working on shift as a team member carrying out a variety of tasks primarily associated with the trip support for private and charter operators in the Corporate Aviation market. 

  • The roles involves regular contact with aircrew and support service providers such as handling agents as well as colleagues working in the company’s offices around the world. In this office clients are predominantly but not exclusively based in the EMEA region (Europe, Middle East & African) but flying globally.

  • You will be obtaining over flight and landing permits, whilst setting up services such as Flight plans, Weather, Ground Handling, Fuel, Hotels and catering. 

  • You will also provide Clients with regulatory support and advice on operating in every area of the world, including Crew Visa’s, TSA waivers, APIS, Sanctions, etc.


THE IDEAL CANDIDATE:

  • The company is ideally seeking candidates with experience in Flight Operations, Trip Support and AOC operations, along with an understanding of NOP Portal (CFMU) and the management of European Airway slots. However, standout candidates without such experience who have other qualities and attributes will be considered.

  • Experience in a Customer care role would also support your application and you will be comfortable and competent in communicating using the telephone and email. 

  • Good keyboard skills are required and the ability to proactively manage client expectations.

  • The company is looking for people who understand and know how to apply whatever prior experience they bring into the company in a pre-emptive and lateral thinking manner, working in partnership to safeguard the interests of clients. The company’s global presence gives them a unique advantage over competitors to drive down the risk exposure in an increasingly complex and highly regulated world, so that every trip is trouble fee and every experience is a winning one.

  • The company is a 24/7 operation all year round, so you’ll need to be happy to work shifts including nights and public holidays. The shift pattern is currently 4 days on 4 days off, working 12hr shifts with varying start times. 

  • The company has very experienced staff and a happy working environment, so they are keen to get someone with an exceptional attitude and application who will fit in.

  • Applicants will need to have the right to live and work in the UK and currently live or be prepared to relocate so that they live within a 45 minute drive of the Stansted Airport office. If you currently live a distance that would mean you would need to move closer than please confirm a willingness to do that within your covering letter.

 BENEFITS:    Company Pension, Private Medical

In order to apply please send a C.V and covering letter

Keywords: Aviation, Operation Controller, Operations Controller, Operations Coordinator, Customer Service, Customer Service Representative, Flight Support Services, Corporate Aviation, Flight Operations, Trip Support, AOC, CFMU


Nº employees 11-50
Founding year 1959
Products / Services Flight Operations
Mission Gathering data..
overview Since 1959, Universal Weather & Aviation has been the pioneer of international flight support services for corporate aviation worldwide. Services range from global ground handling, with our network of ground handling FBO’s, through to providing products and services such as obtaining permits, booking crew accommodation, providing flight plans, Weather and slot coordination. Our company has offices in over 20 countries around the world, supporting the flight requirements of high-net-worth individuals, and house-hold name Corporations and businesses.
2 weeks left to apply

Frequently asked questions

You need to have at least 4 GCSEs with English and Maths to apply for cabin crew in most of the airlines. The age requirement is 18 and above and having an EU or British passport is also required. Applicants familiar with a foreign language have an added advantage.

The field is quite competitive, the training can take from six weeks to months and years depending on the positions and airlines. If you intend to apply for an opening for a flight attendant, take a look at the Aviation Job Search that has promising job listings.

You don’t need to have a university degree for the application. Some airlines would only require secondary education and will do the necessary background check. You need to have a certain weight and height to be eligible for pursuing flight attendant careers.

Yes, you should not be less than 21 years at the time of applying for a cabin crew position. Piercings on face and any visible tattoos would make you ineligible for the application. If your height is not between 5’2 and 6’3 that can also get you disqualified for the job.

Getting a degree from a university or a college is not necessary if you want to become a flight attendant in the UK. Good academic qualifications with reasonable GCSE qualifications are more than enough. Past experience in customer service or hospitality can also be handy.

Description

Flight Attendant Job Description

Flight attendant is a representative of an airline responsible for creating a comfortable, safe and delightful customer experience. Cabin crew works to make the journey welcoming and memorable for the passengers. Air hostesses and stewards ensure the passengers’ needs are taken care of. They can be called when needed and apart from serving lunch, dinner, breakfast and snacks, they demonstrate safety SOPs for emergency landing and other situations. Becoming a flight attendant requires effective communication skills as you have to respond to questions and resolve issues quickly. They provide quick assistance to the passengers especially if someone needs a nurse or medicine. 

Flight Attendant Job Responsibilities

Cabin crew of an aircraft makes sure that the passengers enjoy a safe and happy flight. The air stewardesses and stewards help the passengers with seating, securely placing the luggage and serving them with meals and drinks. The flight attendants represent an airline, they are trained to be hospitable and empathetic. They ensure that a positive and likable image of a brand is portrayed through their genial attitude. Air hostesses also check the safety measures and equipment, they demonstrate how to use life jackets and emergency exits in case of an extraordinary situation. They also sell duty free items during the flight and help passengers with queries and complaints. 

Skills Required for Building a Flight Attendant Career 

Flight attendants need to have effective listening skills. They should know how to communicate clearly with the passengers and give instructions. Air hostesses and stewards have to solve problems so they must be good decision makers. Providing memorable customer service requires a personalized approach, so the cabin crew should be friendly and professional at the same time. Handling pressure, staying calm and ability to handle different kinds of situations and passengers is needed for the role. Team spirit and coordination are also the qualities required for this position. Want to make your career as a flight attendant? Explore the opportunities at Aviation Job Search!