Investigation Interview Techniques

IATA AHM1110 11.2 GEN09-05 | Self-study online | 45-60 mins

The Investigation Interview Techniques in Aviation course provides learners with the knowledge and skills to conduct effective investigative interviews following incidents and accidents. It focuses on gathering accurate, reliable information through clear communication, active listening, and structured questioning.

Participants will explore how interview behaviour, Just Culture principles, and human factors influence interview outcomes. The course also addresses managing different interviewee behaviours, avoiding common errors, and recording information objectively to support fair, professional investigations and continuous safety improvement.

By the end of this course, learners will be able to:

• Understand the importance of planning and preparation before conducting an interview.
• Communicate effectively and listen actively during investigative interviews
• Use appropriate questioning techniques to gather accurate information
• Manage different interviewee behaviours professionally