Airport Supervision and Oversight (GEN08)

The Supervision and Oversight course is designed for aviation professionals in supervisory roles, providing the tools and techniques needed to lead effectively, maintain safety standards, and drive operational excellence.

It is suitable for Team Leaders, Supervisors and Duty Managers. Ideal for those new to the role, or as part of a development programme to prepare for promotion into a supervisory position.

Individuals can study online at their own pace, or tutor-led courses can be arranged for groups of six or more candidates. This course includes a PDF certificate, issued upon completion of a knowledge assessment. Candidates are also provided with a competency assessment document that can be completed in the workplace to supplement the certificate.

Modules

• Roles and Responsibilities of a Supervisor
• Principles of Effective Leadership
• Coaching for Performance
• Delegating and Goal Setting
• Giving and Receiving Feedback
• Communication Styles and Channels
• Briefing and Debriefing Techniques
• Creating a Safety and Reporting Culture (Just Culture)
• Planning and Problem Solving
• Performance Management for Operational Excellence

Learning Outcomes

By the end of this training, participants will be able to demonstrate the qualities of a supervisor:

• Communicate effectively and deliver positive and corrective feedback.
• Utilise the appropriate Assessment method of behaviour against SOPs.
• Prioritise operational needs, delegate, and identify gaps in operations.
• Support a culture of safety and open reporting.
• Deliver briefings to teams and check understanding.
• Use decision-making skills to ensure resources meet business demands.
• Manage conflicts and relationships.
• Manage performance and development of self and others.
• Set and communicate goals.