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Business Consultant / Technical Consultant
Gama Aviation
3 weeks left to apply
Farnborough Airport, UK Airports, UK [United Kingdom] Get directions
Sales & Support Vp Customer Operations Full time


 Job Summary 

The Customer Success Team carries an important responsibility in providing engagement and support from customer signature, through implementation & onboarding, and into ongoing support for customers.

On the back of increasing our customer-base, we are looking to grow our Customer Success Team, to continue delivering the engagement and outstanding service customers have come to expect! You will be joining a company that is going through a period of rapid growth as we deliver our next generation of cloud-based software packages to the market. It’s key that you have the natural ability to learn on the job, persevere and grow as a customer-facing person that delivers real value.

 Your Role 

We are looking for a highly motivated individual to join our Customer Success function. The Technical Consultant is considered key to help customers through the sales and onboarding process. You will work closely with Sales and Business Development resources, as well as the engineering, product, and support teams to ensure the customer’s journey runs smoothly from initial interest throughout implementation, then arriving at successful live operation.

As part of this role, you will take ownership of the customer onboarding process – including managing and refining that process as myairops products evolve. You will have the drive to help new and prospective customers through the onboarding process whilst tailoring the experience to the customer; something you will take pride in!

You should be able to demonstrate excellent written and oral communication skills (across both technical and non-technical scenarios), as well be confident in engaging, training, and coaching end users. To be successful, you must see yourself as resourceful, energetic, and enthusiastic, and strive to go the “extra mile”, especially in performing training and running data migrations.

Throughout, you will be supported by the Head of Customer Success, team members in the Customer Success team, as well as myairops Product Owners.

Your Skills, Experience and Qualifications 

You will need deep experience in the following areas:

• Engaging and communicating with clients through every stage of an onboarding process, offering regular updates against the migration plan

• Analysing data from various sources to identify the best way to migrate data between systems

• Performing data migration tasks into new systems for customers, whilst working closely with other members of the team to ensure data migration accuracy

• Training end users in the operations and functionality of software packages, as part of the onboarding process

• Capturing requirements from end users during the onboarding engagement, to package and document features/requirements into the product backlog (using tools like JIRA/VSTS)

• Using Visio & Word (or similar) to create and update process flows, and process-related documentation

About Us 

myairops produce next-generation software for the business aviation industry, built on Microsoft Azure technology. Our goal is to bring everything that business aviation operators need into a single customer-focussed portal. Whether you are doing flight operations, charter-sales brokering, aircraft management, continuing airworthiness, operating at an airport, ground handling or crew rostering, it’s all on one platform.

At myairops, everyone is valued, and we work towards our goals, as one team. We recognise that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

 Package, benefits
• Competitive salary
• Flexible working culture with work from home options available
• Top spec hardware
• Extensive benefits package

Nº employees 501-1000
Founding year 1983
Products / Services Cabin Crew, Aircraft Maintenance Engineers, Pilot, Flight Operations, Aircraft Safety
Mission Our Mission is your Passion
overview Gama Aviation support extends across a number of sectors which include: special mission, technology and outsourcing and business aviation. We serve private individuals, corporations and governments, all of which require bespoke solutions to what are often complex, time critical missions.
3 weeks left to apply

Frequently asked questions

As can be inferred from the name of the category, in Sales & Support jobs, you will be assisting customers and employees during every step of the sales process. You will resolve their issues, answer their queries, and track orders of all the air tickets and bookings .

If you wish to be eligible to apply to any available Sales and Support vacancies, you need to have a pertinent educational background as well as at least a few years of experience in the field. Strong communication skills along with solid industry knowledge is also a must.

Sales and Support careers have the potential of paying you off really well, both in terms of finances and personal growth. It usually depends upon different factors like the years of education the applicant has, their level of expertise in the field, as well as their geographical region.

There are many skills that are needed in order to build successful Sales and Support careers. For example, a good Sales and Support person should be in possession of strong communication, management, decision-making, and other interpersonal skills.

Sales and Support careers provide a great opportunity to interact with the customers and propose viable ticketing and booking solutions for their travel needs. If you want to find out more about sales customer service jobs, you can check out Aviation Job Search.

Description

What are Sales & Support Jobs Like? 

As you can see from the name of the category, in Sales and Support jobs, your main task will be to assist and aid in the sales process. There are different ranks and roles in the Sales and Support department of any organisation, and the nature of their work varies accordingly. But, generally, every person in the Sales & Support department works in assisting the customers and the employees alike in the sales process. They help the customers in resolving their issues, answer their queries, and track their orders and shipments. 

Sales and Support Jobs Responsibilities 

As we have mentioned before, Sales and Support jobs encompass a number of tasks and duties, all aimed at making the sales process easier and more accessible for the customers. Different ranks and configurations are arranged to help collectively achieve this task. Generally, they all work in harmony to ease the customers in the sales process. They resolve their issues by answering their questions and tracking their orders. They also make databases by identifying and creating lists of potential clients and help the company that they work for bring in more business and growth. 

Skills Required For Building Sales and Support Career

In order to build successful careers in Sales & Support jobs, you need to be in possession of a number of skills and personal traits. The more important ones amongst them are good management, planning, critical-thinking, customer-care, communication, and other interpersonal skills. Go to Aviation Job Search and apply for the latest sales support vacancies.