Quality Manager

Position Summary

Responsible for leading, planning, organizing, directing, and controlling Quality Department operations across two manufacturing sites (CDA and WDN) to achieve or exceed company quality, compliance, and customer satisfaction objectives. This role ensures alignment of quality systems, processes, and continuous improvement initiatives across both locations.

Primary Responsibilities

• Promote a strong safety culture through leadership by example, management of the SDS system, and reinforcement of safe work practices.
• Lead and oversee the Internal Audit Program across both locations to ensure compliance and continuous improvement.
• Plan, coordinate, and direct quality systems to ensure conformance with ISO9001 / AS9100 / ISO13485 and internal standards.
• Partner with plant leadership to align quality objectives with production processes to maximize product conformance and minimize cost.
• Direct inspection and testing activities to maintain consistent control over materials, processes, and finished products.
• Investigate, resolve, and drive corrective actions related to customer quality concerns and complaints.
• Serve as Management Representative for the quality management system, ensuring ongoing certification compliance.
• Lead Management Review processes to drive accountability, continuous improvement, and customer satisfaction.
• Provide strategic direction, resources, and prioritization for department initiatives across both facilities.
• Oversee supplier quality in partnership with Purchasing, including selection, performance monitoring, and corrective actions.
• Develop, implement, and sustain standardized quality processes across both locations.
• Communicate company policies, procedures, and expectations to ensure organizational alignment.
• Lead, coach, and develop direct reports (Quality Engineers at both sites), including performance management, goal setting, and compensation recommendations.
• Identify skills gaps and drive training and development initiatives to build team capability.
• Support cross-functional improvement initiatives, including Lean, Six Sigma, or other continuous improvement efforts.