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On site at London Gatwick
Shift Pattern 455/455 28 day
11 Hour Day.
The primary role of the Technical Engineer is to be the main point of contact for production staff during the preparation and execution of customer maintenance inputs.
Where a Technical Query exists, the Technical Engineer is responsible for triaging and executing a suitable resolution in a timely manner ensuring compliance with regulatory and company procedures, this may include dealing with OEMs and customers.
The Technical Engineer will represent the Gatwick team at all required customer meetings, as well as working closely with Production Planners to ensure deliverable plans are driven to execution. They will form a key point of contact for customer technical representatives ensuring customer requirements are satisfied.
The Technical Engineer will work closely with the Lead Technical Engineer in support of the success of the London Gatwick Operation.
o Technical assistance to all supported Line and Base maintenance stations.
o Primary escalation path for all technical queries at any supported Line or Base maintenance station.
o Be the focal and liaison between customer/CAMO during maintenance activity.
o Carry out initial technical assessment of customer request to ensure the request falls within capability and apply technical assessment to consider likely challenges including required skills, tooling, access requirements, NDT etc.
o Responsible for the oversight of the transcribing of customer / CAMOs maintenance data into approved work packs.
o Ensure all supplied data from customer / CAMO is accurate.
o Communicate with OEM / Type Certificate Holder if required on behalf of customer.
o Work alongside production planners to aid the planning and execution of maintenance inputs.
o Assist Production Planning in periods of Sickness and leave.
o Provide base maintenance operation oversight with regards to safety / schedule and delivery.
o Coordinate customers while onsite.
o Monitor compliance through sampling.
o Assist production planners with work scope evaluations.
o Participate in pre input meetings.
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