Air Cargo - Manager on Duty

About WFS:

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary:

The Manager-on-Duty directs supervisory personnel within assigned functional area.

• Oversee and advise on staffing requirements
• Monitor/administer discipline/corrective action by or for subordinates
• Ensure customer satisfaction by daily feedback
• Act as liaison between first level supervisor and upper management
• Proactively monitor the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation
• Ensure the required company audit requirements are undertaken to ensure continuity and compliance at all times
• Read, understand, and clarify the implementation of the site-specific security plan and ensure all staff are issued with a relevant company ID and that they are required to display this identity badge
• Ensure they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect

Responsibilities:

• Read, analyze, and interpret Employee Handbook, Supervisors Manual, applicable union contract, general business periodicals, professional journals, technical procedures, governmental regulations, airline policy and procedures manuals
• Write reports, business correspondence, and procedure manuals
• Effectively present information and respond to questions from groups or managers, clients, and customers
• Define problems, collect data, establish facts, and draw valid conclusions
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Operate equipment and hold necessary licensing (if applicable)
• Perform specific responsibilities related to your shift
• Report to work on a regular and timely basis

VIDEO:

Minimum Qualifications: (Required)

• ​​​​​​Two to five years previous management/specialist supervisory experience in field service duties
• Bachelor's Degree or equivalent experience
• Airline pricing experience
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off

Preferred Skills: (Desired but not required)

• Familiarity with personal computer software 
• Independent judgment and decision-making skills 
• Excellent interpersonal skills, written and oral communication skills
• Ability to read, write, fluently speak, and understand the English language

Physical Requirements|Working Conditions:

• Ability to lift up to 70 lbs. unassisted

Perks & Benefits:

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.