IAD Baggage Handler

We are looking for a reliable Customer Service - Baggage Handler, responsible for assisting passengers with the proper transportation of their luggage. 

Pay: $18.13 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data

Shift: Full Time AM or PM Shift 
Location: Dulles International Airport

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

Specific Job Knowledge, Skill, and Ability:

Language Skills: 

• Ability to communicate effectively in the English language. 
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to write routine reports and correspondence. 
• Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers, and the general public.
• Must possess and utilize listening skills effectively.

Math Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

Grooming:

• Must wear appropriate uniform and badge/ID at all times.
• Employees must comply with guidelines set in ABM Aviation’s Standards of Employment.

• Meet all arrivals and assist passengers at baggage claim.
• Carrying or otherwise transporting passenger luggage to and from the outside sidewalk or main entrance of the airport and the inside ticket counter.
• Assist in the proper handling of oversized luggage, kennels, and skis.
• Ensure passenger luggage is placed in the belt within the designated time frame.
• Adhere to required security procedures and hazardous material handling requirements.
• Maintained and restocked baggage supplies.
• Replenish tubs.
• Maintain a clean, safe work area at all times.
• Miscellaneous duties as assigned
• Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.

Physical Demands: 

• The individual may be required to stand, walk, and climb stairs for 2/3 or more of the work shift.
• Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.
• Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.

Work Environment:

• The work environment has a moderate to high noise level.
• The work environment is both inside and outside of the airport terminal.  As such, the individual will be exposed to all weather conditions.   

• Must be 18 years of age or older
• Must be able to communicate effectively through the English language    
   
   
  Preferred Qualifications:
• One (1) year of customer service or similar work experience preferred
• General Company Requirements:
• Employees must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times. 
• Employees must comply with all guidelines and policies outlined in ABM Aviation’s Employee Handbook.  These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.  The employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

• For the SIDA Badge Application purposes (required by TSA, MWAA and CBP) , must have the following documents in case we move you forward for the next steps:

• Identification with Current Address (Choose one)** 
  •  State ID 
  •  Driver's License  
• PLUS
• Citizenship Verification (Choose one)** 
  • US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN
  • Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available) 
  • EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (please see recruiter)