Supervisor Ramp & Passenger Services

About WFS

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions (as described below); monitors the quantity and quality of work performance; directing personnel within assigned functional area; overseeing and advising on staffing requirements; participating in the discipline, coaching, counseling, hiring and termination of subordinates; training subordinates, ensures compliance with Company rules and regulations, Company standards and contractual agreements; ensures budgetary controls and manning requirements .This position may include responsibility for communication between Airport Board officials and individual customers with the Company. The scope of the job may vary with the size of the operation and its primary line of business.

Responsibilities

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes & dispatching flights in a safe & timely manner.
• May also be responsible for baggage service functions of filing loss, damage & pilferage claims.
• Offers efficient & professional customer service & resolves passenger problems as required.
• Coordinates with all departments to ensure operational needs are met, including catering, fueling & maintenance companies.
• Acts as company representative when assigned.
• Work with minimal supervision.
• Reports to work on a regular & timely basis.
• Ability to read & interpret documents such as safety rules, operating & maintenance instructions & procedure manuals.
• Ability to compute rate, percent & interpret bar graphs.
• Ability to define problems, collect data, establish facts & draw valid conclusions.
• Ability to interpret extensive variety of technical instructions in mathematical or diagram form & deal with several abstract & concrete variables.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality & employee relations meet or exceed standards.
• Maintain & control all required aspects of the operation in accordance with the corporate security program & TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity & compliance at all times.
• Read, understand & clarify the implementation of the site-specific security plan & ensure that all WFS staff are issued with a relevant company ID & that they are required to display this identity badge.
• Ability to administer practices in a fair and equitable manner, where all employees, customers, vendors & other third parties are treated with respect. 

Minimum Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, write, speak, and understand the English language.
• Must hold and maintain a valid driver's license throughout employement.
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

• Cognitive skills to set priorities and use independent judgment.
• Ability to add, subtract, multiply & divide in all units of measure, using whole numbers, common fractions & decimals.
• Ability to handle stress.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.
• Work in a high noise level environment.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Flight benefits!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.