Ground Crew Jobs

What are Ground Crew Jobs Like 

The Ground Crew jobs range from being responsible for security screening, baggage handling, managing the ticket counters, cleaning/repairing and maintaining the aircraft, and being an airline customer service representative. The qualifications required for baggage handlers and security guards are usually having a high school diploma or general education degree. The customer service agents managing the airline counters need to have people skills and a relevant degree or experience to deal with customers in-person and over the phone and online. The technical staff is recruited considering the knowledge of aircraft systems and experience the technicians have of working on air vehicles. 

Ground Crew Job Responsibilities 

The Ground Crew responsibilities are as diverse as the kind of roles. The airline counter staff checks the passengers in for flights, redirects the ones whose flights get delayed, and provides updates about the status of the departures and arrivals. The cabin cleaners clean and restock the planes to ensure the passengers have a pleasant experience on the flights. The baggage handlers load and unload the luggage. The customer service representatives answer the queries about flight cancellations, delays, and updated times of departures and arrivals. The security team ensures that the passengers, airport staff, and property are well-protected from all kinds of threats. The technicians prepare the aircraft for flights. 

Skills Required for Building Ground Crew Careers 

Some of the generic skills that all Ground Crew need include stellar communication skills and the ability to cope with stressful situations. Customer service skills are needed for airline counter agents for dealing with passenger queries and issues in an efficient manner. Organisation skills are required for the baggage handlers to manage multiple check-ins and arrivals. The technical teams need to be attentive to detail and good at problem-solving. The willingness to work for longer hours in a flexible environment is essential for Ground Crew jobs. Improve the prospects of landing your dream job by building your profile on Aviation Job Search!