To support our winter charter operation out of London Gatwick Airport, we have some great opportunities for Passenger Service Agents - Customer Helpers to join us at LGW Airport in Winter 2021.
Our Passenger Service Agent - Customer Helpers will provide a warm and friendly welcome to all customers as well as being the conduit between our operational teams and third party providers. Our Gatwick team will be on hand to make sure the flying programme is on plan and that the processes and procedures that we need to follow are in place and maintained.
Key responsibilities include -
Welcoming customers as they arrive at the airport and helping them with any queries.
Overseeing all elements of the operation at both check- in and airside ensuring we are following safety and security procedures and delivering a great customer experience.
Act as the liaison for other Jet2.com colleagues from other bases and our Operations Control Centre, to oversee all aspects of programme delivery.
Representing Jet2.com with our appointed agents throughout the airport.
Providing call out in case of diversions or unplanned activity.
Greeting customers as they arrive back at the airport from their holiday.
We are always on hand to help customers and this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts can start as early as 3:00am to cover our 24/7 operation and will include working weekends and bank holidays. Our Passenger Service Agent - Customer Helper positions are available on a 20 hour per week contract basis.
This is an exciting and rewarding role with a real focus on delivering fantastic customer service! Our start date for this role is planned for 20th October 2021 and you will be contracted until April 2022.
You will be a strong team player and have a positive and flexibleapproach and ideally you will have previous aviation industry experience. In order to carry out this role you will need to obtain an Airside Pass and such, will be required to provide a full 5 year checkable employment/education and address history, satisfactory criminal record checks and a valid photo ID.
We offer a competitive salary as well as full training and free car parking.
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We fly our own scheduled services, flights for our package tour operator Jet2holidays, and charter flights for other airlines. We also operate cargo-only flights on behalf of the Royal Mail on our 'quick change' aircraft, to help deliver the first class post.