Airport Ground Crew involves all the security, customer service, aircraft maintenance, and management personnel that facilitate air travel. The Ground Crew is diverse and performs a wide range of duties from manning the check-in counters to issuing tickets to the passengers, handling the baggage, and performing cleaning and maintenance services for the aircraft.
The qualifications criteria vary for different Ground Crew jobs. The baggage handlers for instance need relevant experience and background check clearance. The technical ground staff is needed to have the requisite knowledge and expertise to work on the aircraft or cabins. Customer service teams have to be good at providing information and assistance to the passengers.
The salary for Airport Ground Crew jobs differs depending on the position, working hours, and experience required for a role. Overall, the Ground Crew is offered competitive salary packages and benefits that include health insurance, transport facilities, and for some positions discounted airline tickets are also among the perks that are given to the staff.
You need to fulfil the degree, experience, and other requirements for the kind of Airline Ground Crew jobs you intend to apply to. Having relevant training or taking a course about learning the essentials of getting into airport Ground Crew will make your application stand out. You ought to have effective communication skills and the ability to work under pressure.
The different kinds of jobs you can get in the ground crew are related to baggage handling, security surveillance, technical maintenance, cleaning, and customer service. All of these roles require enthusiasm and hard work to make a lucrative career working in the Ground Crew. Get job alerts for your area of interest by signing into Aviation Job Search!
The Ground Crew jobs range from being responsible for security screening, baggage handling, managing the ticket counters, cleaning/repairing and maintaining the aircraft, and being an airline customer service representative. The qualifications required for baggage handlers and security guards are usually having a high school diploma or general education degree. The customer service agents managing the airline counters need to have people skills and a relevant degree or experience to deal with customers in-person and over the phone and online. The technical staff is recruited considering the knowledge of aircraft systems and experience the technicians have of working on air vehicles.
The Ground Crew responsibilities are as diverse as the kind of roles. The airline counter staff checks the passengers in for flights, redirects the ones whose flights get delayed, and provides updates about the status of the departures and arrivals. The cabin cleaners clean and restock the planes to ensure the passengers have a pleasant experience on the flights. The baggage handlers load and unload the luggage. The customer service representatives answer the queries about flight cancellations, delays, and updated times of departures and arrivals. The security team ensures that the passengers, airport staff, and property are well-protected from all kinds of threats. The technicians prepare the aircraft for flights.
Some of the generic skills that all Ground Crew need include stellar communication skills and the ability to cope with stressful situations. Customer service skills are needed for airline counter agents for dealing with passenger queries and issues in an efficient manner. Organisation skills are required for the baggage handlers to manage multiple check-ins and arrivals. The technical teams need to be attentive to detail and good at problem-solving. The willingness to work for longer hours in a flexible environment is essential for Ground Crew jobs. Improve the prospects of landing your dream job by building your profile on Aviation Job Search!