General Support Jobs

The Crew Communication Executive is responsible for operational engaging Cabin Crew communications, document and system management. This position will play a key role in ensuring our cabin Crew provide an on-board holiday experience which is second to none by acting as a facilitator for internal airline teams across the Northern Region Airlines to engage with crew. You would be also working closely with your counterpart in the Nordics/UK to identify opportunities for aligned communications methods and messages to the crew communities. 

This role is being offered on a 12 month Fixed Term Contract basis. It will be based at Wigmore House, Luton, with some flexibility to work remotely.

Applications close 17th July 2022

ABOUT THE JOB 

• Responsible for writing and issuing all operational and engaging cabin crew communications and documentation that the crew need to deliver exceptional service to our customers
• Communicate the Ad Hoc, sub-charter and re-route documentation, preparation and delivery, which involves working with a number of stakeholders across the airline
• Support with the cabin crew brief process and ensure that crew have the right information for every flight both normal operations and ad-hoc flights
• Monitor crew social media platforms internal systems and external platforms including Facebook, I-Doc browser and Yammer updating relevant stakeholders as required
• Share any ‘good news’ stories across the internal airline teams and engage with crew regarding their social media activity, including supporting the Customer Delivery vision of 2-way modern dialogue between Cabin Crew and the Customer Delivery Senior Management Team
• Upload the correct version control of all crew service manuals and operational documents across all of our online and offline portals
• Coordinate gathering the responses to queries from crew portal or general email questions from crew from the relevant operational teams
• Write and issue all Cabin Crew Notices in line with agreed SLA’s and process, this includes the creation and publication of the weekly Know Your Stuff to the crew community, including the distribution of pre-approved materials as well as being responsible for copywriting to distribute to a workforce of over 3500 crew across Northern Region Airlines. (Including the communication of IOS updates and further developments)
• Collaborate with internal stakeholders to review and where necessary, improve existing SOS/ Pass The Baton/ Have You Heard processes
• Be the Customer Delivery owner of Crew Portal, I-Doc browser and Secure Content locker and will “gate keep” where required
• Assume full accountability and ownership of the Cabin App, including new initiatives to continually evolve and improve this solution
• Use your knowledge of on board operations to support with the tone and messaging in the crew communications and to ensure that they have all of the right information for the flight.
  
  

ABOUT YOU

• Flair for media/ communication distribution
• Strong English literature and grammar skills
• Excellent communication and stakeholder management skills
• Experience of operational cabin crew environment ideally with previous flying experience
• Experience in collation and publication of communications
• Strong organisational skills and attention to detail
• Ability to bring to life other people’s ideas and work at a fast pace to turn around communications at a short notice
• Confidence to challenge and ability to lead workshops
• Proactive and able to work with autonomy but demonstrate teamwork as part of the wider ‘Customer’ directorate 
• Extensive use of MS Office (Publisher, Word, Excel, PowerPoint, Outlook) and other associated packages/tools to produce from Scratch bespoke newsletters, briefs, visual communications
• Experience in online intranet packages such as share point 
• Overseas travel may be required as well as the need to travel onboard TUI flights is required

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Excellent rates with foreign exchange
• Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel.  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email *******@tui.co.uk 

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.