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We are currently hiring a Head of Inflight Service to be based in one of our main clients. Permanent position and based in Luanda (Angola).
This position is responsible for enabling the operator's cabin crew to deliver onboard service
Main Responsibilities
Create an inflight customer service transformation plan
Actively seek new opportunities to improve and develop IFS processes and policies with a focus on efficiency and consistency
Liaise with key internal departments to implement new product and service initiatives
Responsible for the management and development of the inflight procedures and processes in all key onboard service areas.
Liaise with catering providers
Manage KPIs to include revenue, shrinkage and wastage while ensuring simple and consistent communications to crew in respect of on-board sales
Responsible for the co-ordination and management of inflight services input into the design, training, delivery and measurement of service delivery initiatives including development of the service flows for all fleets
Requirements:
Experienced airline manager, senior cabin crew leader and/or senior inflight service supervisor or instructor with a minimum of 3 years background in a top-class service airline with business and/or first-class passenger configuration
Proven experience of implementing change to support delivery of business objectives
Experience at a training, supervisory or management level in a large high standards long-haul airline
Excellent verbal and writing skills (proficiency in English is essential). Portuguese language is a plus
Interested?. Apply today!
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Cabin Crew jobs: What skills do I need? The answer to this question is that you need to be polite and give excellent treatment to passengers onboard, ensuring their comfort and safety. Those who do Cabin Crew jobs are responsible for preparing and serving in-flight meals and ensuring that safety and security measures are followed in the event of an emergency. They also ensure that the cabin is clean as per airline regulations.
The Cabin Crew is made up of everyone who works on the plane. They provide meals, look after the passengers, and instruct patients on reacting in an emergency. Pursers, sometimes known as senior flight attendants, control the entire crew who interact with passengers.
There are a variety of prerequisites for becoming a Cabin Crew member in the airline industry. Unlike other occupations, they are just required to have five GCSEs. To work with any airline, they must check a variety of boxes. The most fundamental prerequisite for admission is to be at least 18 years old. If you know How to write a Cabin Crew cover letter, you can easily apply for Flight Attendant jobs.
For Stewardess jobs in British Airways, you must be at least 18 years old and have a height of 5'2" (1.575m) to 6'2" (1.87m) and a weight that is proportional to your height. The company also requires communication skills along with a positive customer service experience.
A Cabin Crew member is also known as an air hostess. Your working hours should ideally be 12 to 14 hours as a Cabin Crew member. If your airline allows it, you can take the extra flight. The majority of airlines provide adequate rest time. You can find more details about newly posted Cabin Crew vacancies at Aviation Job Search Cabin Crew category.
The training course is difficult and also intense, once qualified you can take on the duties of a flight attendant and will have the responsibility for the safety of others. You must be able to follow the airline’s rules and not get bogged down or lose your cool.
What are the advantages of working as cabin crew? The answer to this question is that you can earn good money and travel the world. However, the competition is fierce, and the job is strenuous; the average time a flight attendant can remain active as one is typically 8-10 years. However, you can take on other roles such as a trainer, or some companies offer desk jobs within the airlines.
Some international airlines have weight restrictions and have been known to remove flight attendants who exceed this limit by as little as one pound. A flight attendant sued an airline after she was grounded for exceeding the required weight limit by 1 pound.
It's a big choice to decide which airline you want to apply to and work for as cabin crew. There are a lot of different airlines, and each one has its own rules and training. British Airways, Emirates, Qatar Airways, Etihad Airways, Lufthansa, and Virgin are some of the best airlines out there.
Carry yourself professionally at all times during the cabin crew interview process and discuss your recent achievements. Do your homework on the company and walk in with your head held high. It is important to prepare for interviews by practising answers to common questions.
Cabin Crew plays a crucial role on all flights, ensuring customers have a pleasant and safe flight experience. In your Flight Attendant career, you will provide excellent customer service to passengers while guaranteeing their comfort and safety during the journey as a Cabin Crew member. In addition, you will give passengers beverages and meals and sell them gifts and duty-free merchandise. In addition, you will be taught to deal with security and emergencies, which may involve delivering first aid to passengers as part of your job. It is also your obligation to ensure that all emergency equipment is operational and enough supplies are on board before taking off. You also have the option of doing Flight Nanny & Flight Nurse jobs to explore different countries around the globe.
As a member of the Air Cabin Crew, you have to keep up with and go to a pre-flight briefing. This is where you will get your jobs for the next flight. The crew is told about the flight details, the itinerary, the number of babies on board, and any passengers with special needs, such as diabetics or people in wheelchairs. They do things like check the safety equipment, make sure the plane is clean and tidy, and make sure there are enough meals, drinks, and supplies on board. It's their job to greet people and show them where to sit. They take part in a safety demonstration after the flight to make sure that passengers know how to use the equipment and what safety rules to follow.
Before applying for Air Hostess jobs, you'll need to have good communication skills, great customer service skills, and the confidence to deal with different kinds of people. The airlines expect you to be able to work well with other people on multiple teams every day. Positive personality traits like kindness and being able to help your coworkers are also helpful in filling the air hostess vacancies. When dealing with VIPs, you need to keep things quiet. You also need to know how to deal with tough situations and stay calm under stress and in emergencies. Visit Aviation Job Search to apply for the Flight Attendant jobs.
The cabin of passenger planes is where members of the Cabin Crew are most likely to work. Some may be required to work outdoors to help with boarding customers. They are usually required to wear a uniform. The job can be tiring and stressful as you must deal with passengers for extended periods. Sometimes, air turbulence can cause flight attendants anxiety and make it more difficult to provide good service. Unruly customers and emergencies can also cause stress. Many flight attendants spend nights away from their homes and sleep in apartments or hotels with other flight attendants.
Variable schedules are common for a Cabin Crew job. Because airlines have overnight flights, they often work nights and weekends. On average most attendants fly between 75 and 100 hours per month. They also spend around 50 hours a month on the ground, writing reports and preparing for flights. They might have to spend many nights away from home each week, and airlines usually arrange for hotel accommodations and meals. New flight attendants must be flexible about their work schedule and whereabouts. Most flight attendants begin their career on call or reserve status. Reserve flight attendants usually live close to their home airport as they might have to report for work at short notice.
As they age, attendants will have more control over their work schedules. Senior flight attendants might move away from their home base and commute to work. Some may prefer to only work on regional flights. Flight attendants working for small corporations may be available on an as-needed basis. They can also apply to become Cabin Crew supervisors or work on the ground, providing Cabin Crew training and assisting with recruitment, marketing, or sales if they qualify.
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