Technician, Line Supervisor

The Line Technician Supervisor (LTS) is responsible for overseeing all ground service activities related to transient and based aircraft, ensuring safe, efficient, and high‑quality service for aircraft owners, guests, and flight crews. While the role is strongly focused on technical aircraft services—such as fueling, towing, parking, de‑icing, and basic cleaning—exceptional customer service is essential. The LTS ensures that every arriving and departing aircraft receives timely, professional ground support, delivered with energy, attention to detail, and a commitment to Modern Aviation’s exceptional service standards.

Customer Service & Brand Representation

• Exemplifies what it means to be a partner at Modern Aviation.
• Promotes and consistently maintains a positive image of Modern Aviation with customers, crew members, vendors, and the surrounding community.
• Assists passengers and flight crews by delivering exceptional service, proactively offering services and exceeding customer expectations.

Aircraft Handling & Ramp Operations

• Responsible for the safe movement, placement, storage, de‑icing, and fueling of aircraft.
• Operates a wide variety of aircraft ground support equipment.
• Maintains strong ramp awareness, including monitoring aircraft positioning, foreign object debris (FOD), and adverse or impending weather conditions.
• Ensures all aircraft and ramp activities are properly coordinated during assigned shifts.

Safety & Compliance

• Actively participates in the IS‑BAH safety program by identifying and mitigating hazards to protect customers, personnel, equipment, and aircraft.
• Adheres to all safety policies, procedures, and standard operating practices.
• Exercises sound judgment when making decisions, consistent with company policies, safety regulations, and operating procedures.
• Understands and accepts exposure to hazardous noise levels, chemicals, fumes, machinery, and inclement weather.

Leadership & Shift Oversight

• Delegates and assigns duties to qualified personnel during assigned shifts.
• Monitors work performance of Line Service Technicians (LSTs) and assesses results.
• Assists the Line Manager with training and mentoring new employees.
• Enforces safety and operational policies in the Line Manager’s absence.
• Fills in for the Line Manager when he or she is not on duty.
• Maintains shift reports and related documentation.
• Performs duties with minimal supervision and directs shift-level activities as needed.
• Performs other duties as assigned by the Shift Lead, Shift Supervisor, or Line Manager.