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Wa, Upper West Region, Ghana
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Job summary
Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Training Content Developer is responsible for developing training needs at Alaska Airlines (AS) . As an individual contributor, this role focuses on creating Instructor led lesson plans and eLearning modules for blended learning experiences. Key Duties Develop training content and solutions for multiple front-line, contact center workgroups. Take on ambiguous challenges to implement learning objectives that train to competencies and critical behaviors. Interpret needs analyses to understand user goals and objectives and identify appropriate content deliverables for assigned projects. Apply industry methodologies to write and revise content deliverables (e.g., online course materials, job aides, classroom materials) per approved content plans, ensuring content deliverables adhere to established standards. Make recommendations on design specifications, storyboards, and simulations. Facilitate informal and formal reviews with subject matter experts, stakeholders, and other applicable team members. Regularly report on project status and recognize potential problems and promptly report issues to manager. Resolve requests for content updates based on identified defects, product enhancements, root cause analysis findings, etc. to help ensure delivery of high-quality products to our internal customers. Take initiative to research new technologies to assist in the continued improvement of content development processes and standards, recommending changes required to match or surpass e-learning industry standards. Utilize the learning management system (LMS) to upload, test, create and edit course trees, archive courses as needed, and communicate with LMS administrator to ensure adherence to best practices. With limited direction from Manager, work independently to manage moderately complex projects, including timelines, development of content, scripts, stakeholders, video recording, and audio. Mentor and influence professional development of temporary employees assigned to assist training content development. Job-Specific Experience, Education & Skills Required 2 years of experience with adult learning principles and e-learning development. Bachelor’s degree with a focus in learning, curriculum design, education, communications, or a related discipline, or an additional two years of training/experience in lieu of this degree. Experience with one or more eLearning authoring tools such as: Articulate Storyline 360 or Adobe Captivate. Experience with image/graphic creation and manipulation. Thorough understanding of learning modalities and adult learning styles. Possess excellent written, verbal, and presentation skills. Possess strong organizational and time management skills, with the ability to maintain and adhere to project and individual schedules with minimal supervision. Ability to quickly analyze the impact of development changes on a content development project and adjust workload appropriately. Ability to act as a consultant regarding Content Development methodology, standards and practices. Ability to create compelling visual designs for in-person or virtual training that is functional and engaging. Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred Knowledge of current training presentation products and emerging technologies for virtually training a remote workforce. Experience working with Articulate Rise 360. Experience in creating simulations, gamification design, and recording screencasts. Strong working knowledge of Photoshop and web design. Spanish fluency. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. Total Rewards Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Competitive total rewards package Medical, dental and vision benefits 401k match program Monthly incentive pay plan Annual incentive pay plan Generous paid time off Travel privileges on Alaska Airlines & Horizon Air FLSA Status Exempt Employment Type Full-Time Regular/Temporary Regular Apply by 7:00 PM Pacific Time on 10/14/2022 Location Seattle - Call Centers Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply. Requisition Type Management Job Locations USA-WA-SeaTac Requisition ID 2022-9230 Category Corporate & Operations Apply by 7:00 PM Pacific Time on 10/14/2022 Employment Type Full-Time FLSA Status Exempt Regular/Temporary Regular Requisition ID 2022-9230 Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. If you’d like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
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