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This is an exciting time to join our TUI Aviation business, where we have created a new TUI Group Operations Control Centre (TOCC) with accountability for the operational planning and 24/7 delivery and control of airline operations in the operational control window: day of operation and 8 weeks prior.
As a Customer Liaison Officer (Airline Operations) you will be the voice of our Customers in the TOCC ensuring the Customer has a voice in operational decisions. Reporting to the TOCC Customer Manager as a key part of the TOCC team you will ensure our customers across the TUI airlines are supported when they need it the most.
These are shift based roles operating 12 hour shifts on a rotating pattern covering days and nights/7 days per week, ordinarily on a 4 on/4 off basis.
Applications close 21 Aug 2022
ABOUT THE JOB
ABOUT OUR OFFER
We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
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Though there is not a formal degree required for this job some employers ask for qualifications at SCQF level 4/5. For entering into airport ground operations, you have to obtain a national certificate. Good communication skills are also required for sales and support positions in the aviation industry as you have to interact with the clients.
Airline customer service jobs are about providing assistance to the customers about reservations, itineraries, printing tickets and queries. The CS agents either work at the airports or at call centres. They answer the passengers’ questions about baggage, flight departures and address concerns like delayed boarding time, baggage weight per person and more.
The average annual income of airline customer service agents varies depending on the employer, working hours and other factors. The support agents in call centres and airports are paid well. You can build a career in the CS industry if you are a quick learner. Aviation Job Search has ground staff vacancies that can interest you, check them all!
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Getting hired in the sales and support team of a top airline is difficult as they can ask for experience and specific qualifications. If you are passionate about working in the aviation’s customer service industry, hard work would pay you off. You need to be good at creating delightful and gratifying experiences for customers to get an opportunity.
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Sales and support agents working for an airline need to have a positive attitude and empathy. There are situations in which passengers get angry or ask for a quick solution, so keeping calm and problem-solving are the qualities CS representatives must-have. Attention to detail is required for performing your responsibilities in the customer service department of an airline. Being good with coordination and communication with different teams is essential for carrying out your routine tasks. You have to be a good listener with the ability to think critically and creatively for working as an airline CS agent. Explore customer service positions on Aviation Job Search!