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Airline Customer Service Agent Jobs

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Direct Employer Customer Liaison Officer TUI Luton, Bedfordshire, East
Direct Employer Passenger Service Agents - Customer Service: Bristol Airport Bristol, South West, UK [United Kingdom] £20,000 - £25,000

Frequently asked questions

Though there is not a formal degree required for this job some employers ask for qualifications at SCQF level 4/5. For entering into airport ground operations, you have to obtain a national certificate. Good communication skills are also required for sales and support positions in the aviation industry as you have to interact with the clients.

Airline customer service jobs are about providing assistance to the customers about reservations, itineraries, printing tickets and queries. The CS agents either work at the airports or at call centres. They answer the passengers’ questions about baggage, flight departures and address concerns like delayed boarding time, baggage weight per person and more.

The average annual income of airline customer service agents varies depending on the employer, working hours and other factors. The support agents in call centres and airports are paid well. You can build a career in the CS industry if you are a quick learner. Aviation Job Search has ground staff vacancies that can interest you, check them all!

The customer service agents get rewards like a reduced cost for domestic and international travel. The benefits offered to the support team by airlines vary for each employer so it depends on where you are working, how long you have been with an organisation and other factors. There are perks of working as an airline customer service agent.

Getting hired in the sales and support team of a top airline is difficult as they can ask for experience and specific qualifications. If you are passionate about working in the aviation’s customer service industry, hard work would pay you off. You need to be good at creating delightful and gratifying experiences for customers to get an opportunity.


Airline Customer Service Agent Job Description

The airline customer service agents offer support to the passengers regarding their questions and ensure their luggage is loaded safely to the right aeroplane. The sales and support team provide information regarding the departure and arrival of domestic and international flights. The airline customer service job description includes guiding new travellers about the rules and answering their queries about anything related to flight. The agents are required to print tickets for the passengers and tell them about their boarding gate number and the time they have to start checking in. The CS representatives have to portray a positive image of an airline, and be helpful and proactive. 

Airline Customer Service Agent Job Responsibilities 

Airline customer service agents are responsible for dealing with the flight enquiries and providing passengers with their desired information. They give baggage labels and guide about the weight of the bags that are allowed on a flight per ticket. The CS agents have to ensure people with special needs and children travelling alone are taken care of. They resolve issues related to seating and ensure a conflict doesn’t turn into an unpleasant situation. Airline customer service agents are required to keep calm and composed throughout their conversations, they are the face of an airline, so being genial and cooperative is important for this job role. 

Skills Required for Building an Airline Customer Service Agent Career 

Sales and support agents working for an airline need to have a positive attitude and empathy. There are situations in which passengers get angry or ask for a quick solution, so keeping calm and problem-solving are the qualities CS representatives must-have. Attention to detail is required for performing your responsibilities in the customer service department of an airline. Being good with coordination and communication with different teams is essential for carrying out your routine tasks. You have to be a good listener with the ability to think critically and creatively for working as an airline CS agent. Explore customer service positions on Aviation Job Search!