Supervisor, Inflight Dependability

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. 

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are 

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies

What Will You Be Doing?

Manage all aspects of the Inflight Dependability Policy for a large Flight Attendant team.   Provide direction, coaching and counseling to Flight Attendants regarding sick leave, leaves of absence and company policies and procedures.

Essential Functions

• Monitor Flight Attendant (“FA”) turnover and absenteeism and assist in the development and implementation of strategies to promote consistent FA availability.
• Conduct comprehensive internal investigations into potential Flight Attendant misconduct situations, and work with Inflight Services management to administer discipline.
• Assist management in grievance/arbitration hearings and unemployment hearings concerning FA dependability.
• Work with Inflight Base Supervisors regarding dependability policies as needed.
• Administer all attendance reporting and corrective action to all Flight Attendants. 
• Ensure Flight Attendant schedules are properly updated.
• Assist the Inflight Services Manager and Inflight Services Director with special projects, represent department with functions and serve on committees as necessary. 
• Educate, train, and enforce accountability of Flight Attendants in all aspects of department policy, procedure and protocol.
• Formally coach and counsel workforce with regard to maintaining company Standards of Dependability.
• Analyze and evaluate statistical performance data and compile weekly quarterly, and yearly reports regarding overall attendance, leaves of absence and attrition trends.
• Oversee administration of progressive discipline and job terminations.  Make judgments concerning issues requiring consistency, fairness, ensuring a positive impact on the operation, business, and workforce as a whole.
• Work closely with Payroll regarding pay discrepancies as it relates to FA Dependability.
• Provide backup to Inflight Base Supervisors as needed during times of absence.
• Perform other duties as assigned by the Manager, Inflight Services and the Director, Inflight Services.

Other Functions

• Create and maintain a working environment that promotes the professional growth, leadership, accountability, and motivation of all personnel.
• Interface with Human Resources on proper administration of corporate policies and procedures.
• Support Inflight Management on special projects.
• Provide supervisory support in the Inflight Administration office as needed.

Qualifications

• College degree in Business or equivalent work experience preferred
• 3 to 5 years of management / supervisory experience preferred
• Experience working with union representatives and grievance hearings preferred
• Proficiency in CrewTrac, Oracle and MS Office Suite

Knowledge, Skills and Abilities

• Possess excellent interpersonal and organizational skills
• Above average verbal and communication skills
• Assertive, self-directed with independent work habits
• Ability to coordinate multiple priorities and meet deadlines
• Problem solving abilities with an emphasis on working with statistics data
• Ability to handle interruptions and fast paced environment
• Ability to work with confidential material
• Responsible and reliable
• Attention to detail

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment / Remote Work Options

• This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required)
• If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection
• If headquarters-based, typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Direction:  The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

• None

Salary Range: $58,394 - $77,508

Please note: This posting has a closing date of 5/9/2025, midnight MT. 

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that the duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace.  All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP).  Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.