Supervisor - Flight Training Service Center

What’s needed to succeed (Minimum Qualifications):

• Associate degree or 2 years of relevant work experience
• 3-5 years of related experience
•  Time management; adaptability; organization skills; ability to work under time constraints.
• Excellent verbal and written communications skills, organizational abilities

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s degree or 4 years of relevant work experience
• Management/leadership experience
• Previous customer service experience

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. 
  
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. 
  
Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

Supervises the team responsible for pilot hotel reservations, producing pilot badges, configuring/troubleshooting EFB iPads, fingerprinting, and visa applications for pilots. Supervises SIDA badge signatories and provides customer service for internal employees. Supervises a team of 6, providing coaching, counseling, mentoring, training and career development for direct reports. Provides support to Flight Operations, Flight Training, and the FTC Campus.  Must be willing and able to work a flexible schedule in a 7-day-a-week operation, including weekends and holidays.

• Supervises and coordinates onboarding new-hire pilot classes including fingerprinting, I9 form processing and configuration of iPads
• Provide corporate badging for pilots and new hires across the Flight Ops system
• iPad support services for pilots including troubleshooting, configuration, replacement, and inventory management.
• Supervises hotel assignments for line pilots coming in for training
• Miscellaneous administrative duties including Pilot Records, TTP forms, fingerprinting, shipping, supply ordering and customer service
• Customer service and record keeping related to Chinese visa applications and passport handling