Passenger Assist Supervisor

Chandler & Campbelle Investment Group (CCD), in partnership with ABM Aviation, is seeking experienced and responsible Passenger Assist Supervisors to lead and manage a team of Passenger Assist Agents at Nashville International Airport (BNA). The Passenger Assist Supervisor will ensure that passengers receive excellent service, ADA compliance is maintained, and team members are supported in providing a positive passenger experience in the airside and landside transit areas, particularly in the Satellite and C Concourse.

DUTIES AND RESPONSIBILITIES

• Supervise a team of Passenger Assist Agents, ensuring they provide high-quality customer service to passengers
• Ensure compliance with ADA regulations, including overseeing proper placement of ramps for passengers using wheelchairs or other mobility devices
• Monitor and assist with passenger boarding and disembarking from vehicles, ensuring passenger safety and comfort
• Provide support to agents with any difficult or complex passenger interactions, including handling escalated issues
• Conduct regular team meetings to ensure clear communication of expectations, goals, and updates
• Ensure Passenger Assist Agents follow all airport and company policies, procedures, and safety guidelines
• Maintain accurate shift reports, attendance logs, and performance records
• Assist with onboarding, training, and ongoing development of new and existing Passenger Assist Agents
• Coordinate with airport staff and other departments to ensure smooth operations in the Satellite and C Concourse areas
• Schedule and approve PTO requests through the When I Work app, ensuring adequate staffing coverage at all times
• Conduct periodic inspections to ensure service standards are being met, addressing any issues promptly
• Foster a positive team environment and encourage excellent performance

SKILLS AND QUALIFICATIONS

• Interpersonal & Communication Skills: Ability to engage passengers courteously and professionally
• Teamwork: Work well within a team environment and collaborate with others to provide top-quality service
• Customer Service: Excellent ability to provide assistance and ensure a positive experience for passengers
• Physical Stamina: Capable of lifting and carrying heavy luggage as needed
• Attention to Detail: Ability to follow instructions and focus on providing safe, reliable assistance to all passengersAt least 1 year of administrative experience in a professional setting.
• Leadership & Management Skills: Ability to lead, supervise, and motivate a diverse team
• Prior experience in a supervisory role, preferably in a customer service or transportation setting
• Must be able to obtain a SIDA (Security Identification Display Area) airport-issued badge (clear background required)
• High school diploma or equivalent required
• Fluent in English (both spoken and written)
• Must be able to pass a background check in accordance with airport regulations
• Physical ability to stand, walk, and assist passengers for extended periods
• Flexibility to work varied shifts, including nights, weekends, and holidays as required