Customer Service Representative

JMC Aviation are working with an FBO based in Stansted, looking to recruit a new Customer Services Representative to join their team.       

This is a Permanent Position based in Stansted  

Working hours: x2 earlies x2 Lates - 12 Hour Shifts 

Salary and Benefits

• Competitive Salary
• Generous Annual Leave
• Salary Exchange Pension Scheme
• Employee Assistance Programme
• Life Assurance
• Employee Cash Plan
• Enhanced Maternity and Paternity Schemes
• Professional Growth and Development
• State-of-the-Art Equipment and Technology
• Ongoing Training and Certification Programmes
• Career Advancement Opportunities

 The Role

To provide a VIP service to all passengers/crew and visitors to the FBO ensuring that they are dealt with in a professional, attentive and discreet manner.       

Responsibilities and duties required 

• Meeting and greeting of all visitors and crew in a consistently professional and attentive manner
• Greeting of all airside flights and escorting of passengers to the lounge providing a highly effective and efficient service during their arrival and prior to their departure
• Providing a highly efficient and effective service to all crew during their arrival and prior to their departure ensuring all of their needs are met
• Ensuring all passengers and crew are dealt with quickly and efficiently
• Adhering to safety and security procedures at all times
• Serving of refreshments to crew, providing a VIP service at all times
• Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility
• Inter department communication to ensure the passenger experience is seamless
• Preparation and planning for the following day and future flights
• Ensuring that any incidents or accidents are reported to Management immediately
• Completion of shift report and hand over to ensure information is communicated between shifts
• Dealing with petty cash ensuring it is balanced correctly

If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Recruitment for more details.

Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.

For this opportunity JMC Recruitment Solutions Ltd is acting as an employment agency.