Baggage Control Coordinator

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Baggage Control Coordinator plays a key role in ensuring the smooth handling and transfer of passenger baggage while maintaining excellent customer service. This position involves coordinating contractual baggage handling operations in the bag room, including third-party services and aircraft baggage loading/offloading.

Responsibilities

• Monitor bag room functions to ensure compliance with customer requirements.
• Ensure baggage and containers are correctly loaded into aircraft bins.
• Provide Load Control Agents and Weight & Balance offices with accurate baggage information.
• Communicate flight arrival/departure times, baggage transfers, and passenger stand-by details to relevant departments or ground handlers.
• Report any baggage irregularities or operational issues to the customer.
• Conduct training on bag tag scanner usage, load sheet interpretation, and 3-letter city codes.
• Comply with WFS site security procedures, ensuring awareness of security activities and reporting breaches or suspicious occurrences.

Minimum Requirements

• HS Diploma, GED or Equivalent.
• At least one year of related experience and/or training.
• Must be able to work flexible shifts, including nights, weekends, and holidays.
• Strong organization and communication skills.
• Ability to interpret load sheets, bag tag scanners, and city codes.
• Must have and maintain a valid US Driver’s License

Preferred Skills

• Experience with airport security procedures and safety regulations.
• Familiarity with airline-specific baggage handling software.
• Strong problem-solving skills and ability to handle baggage discrepancies efficiently.
• Previous training or supervisory experience in baggage handling or airport operations.

Physical Requirements/Working Conditions

• Ability to lift, push, pull, and carry baggage weighing up to 70 lbs. regularly.
• Ability to stand, bend, and walk for extended periods in various weather conditions.
• Comfortable working in loud and fast-paced airport environments.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.