By Jennifer Cairns 10 Feb 2023 6 min read

10 key skills you need to become Ground Crew

Becoming a ground crew member in the aviation industry is a rewarding and challenging career that offers the opportunity to work in a dynamic and fast-paced environment. Ground crew members are responsible for performing a range of tasks that are critical to the safety and smooth operation of flights, including aircraft handling, passenger services, baggage handling, and security. 


To succeed in this role, you need to have a range of skills and qualities that will enable you to perform your duties effectively, safely, and efficiently.


Physical fitness

Ground crew members need to be physically fit as they are required to perform a range of manual tasks, such as pushing and pulling heavy carts, carrying bags and other equipment, and performing various activities while standing for long periods of time. You need to have the physical ability to perform these tasks efficiently, as well as the ability to work under pressure in a fast-paced environment.


Good communication skills

Communication is a key skill for ground crew members as they are often required to interact with passengers, pilots, and other team members. Good communication skills help to ensure that information is accurately conveyed and that everyone is on the same page. It is also important to be able to communicate effectively in stressful situations, such as when dealing with irate passengers or when coordinating with other team members during an emergency.


Attention to detail

Ground crew members are responsible for a range of tasks that require meticulous attention to detail. For example, they need to be able to check and verify flight information, passenger information, and baggage information accurately. Any mistakes in these areas can have serious consequences, so it is important to have a keen eye for detail and to be able to work accurately and efficiently.


Ability to work under pressure

The aviation industry is a fast-paced and demanding environment, and ground crew members are often required to work under tight deadlines and in high-pressure situations. You need to be able to remain calm and focused in these situations, and be able to work effectively and efficiently even when faced with challenges.



Ground crew members are part of a team, and it is important to be able to work well with others to achieve a common goal. Good teamwork skills include the ability to listen and respond to other team members, to cooperate and collaborate effectively, and to share information and ideas to resolve problems.


Customer service skills

Ground crew members are often the first point of contact between the airline and its passengers, so it is important to have excellent customer service skills. This includes the ability to provide a friendly and welcoming customer service experience, to deal with customer inquiries and complaints effectively, and to be able to handle difficult passengers in a calm and professional manner.


Flexibility and adaptability

The aviation industry is constantly changing and evolving, and ground crew members need to be flexible and adaptable in order to keep up. This includes being able to work flexible hours, to adjust to changes in the working environment, and to be able to learn and implement new procedures and processes quickly.


Technical skills

Ground crew members are required to operate a range of equipment and machinery, such as baggage carts, ground power units, and air conditioning units. It is important to have a basic understanding of these systems and to be able to perform basic maintenance and troubleshooting tasks.


Safety awareness

Safety is of the utmost importance in the aviation industry, and ground crew members need to be aware of the potential hazards and risks associated with their work. This includes the ability to follow safety procedures, to identify and report safety issues, and to work safely and responsibly at all times.


Positive attitude

Ground crew members are often the face of the airline, and it is important to maintance this outlook even when plans change last minute. 


Apply for ground crew jobs today.