By Jennifer Cairns 06 Jul 2023 5 min read

The top 7 questions asked in a Cabin Crew job interview

Securing a cabin crew job is an exciting opportunity that requires a combination of excellent communication skills, a professional demeanor, and a passion for customer service.

To stand out from other candidates during the interview process, it's essential to prepare well and anticipate the questions you might be asked.

In this article, we will discuss the top 7 interview questions commonly asked in a cabin crew job interview and provide insights on how to answer them effectively.


"Why do you want to work as a cabin crew member?"

This question aims to gauge your motivation and understanding of the role. Express your genuine interest in the aviation industry, highlight your passion for customer service, and mention the rewarding aspects of working as a cabin crew member, such as the opportunity to travel, meet new people, and contribute to passenger safety and satisfaction.


"How would you handle a difficult passenger?"

This question tests your ability to remain calm and composed under pressure. Describe your approach to customer service, emphasizing empathy, active listening, and problem-solving skills. Mention your willingness to go the extra mile to ensure passenger comfort and safety while following the airline's policies and procedures.


"How do you handle teamwork and conflicts within a team?"

As a cabin crew member, collaboration is crucial. Discuss your experience working in team-oriented environments and your ability to adapt and cooperate with diverse personalities. Emphasize your strong communication skills, flexibility, and willingness to resolve conflicts in a professional manner, prioritizing the passengers' well-being and overall team harmony.


"What would you do in the event of an emergency situation onboard?"

This question assesses your knowledge of safety protocols and your ability to handle critical situations. Outline the general emergency procedures you would follow, emphasizing the importance of staying calm, providing clear instructions to passengers, and swiftly executing emergency evacuation plans. Highlight any relevant training or certifications you possess.


"How do you handle difficult or demanding schedules?"

Working as a cabin crew member often involves irregular hours and long shifts. Demonstrate your adaptability and resilience by sharing experiences from previous jobs where you successfully managed demanding schedules. Discuss strategies such as time management, maintaining work-life balance, and prioritizing self-care to ensure you can perform at your best during each shift.


"How would you handle cultural diversity and language barriers among passengers?"

In the airline industry, you will encounter passengers from various cultures and language backgrounds. Showcase your interpersonal skills and ability to connect with people from different walks of life. Highlight instances where you demonstrated cultural sensitivity, patience, and effective communication when overcoming language barriers or addressing cultural differences.


"Tell us about a time when you provided exceptional customer service."

This question aims to assess your customer service skills and ability to go above and beyond to meet passenger expectations. Share a specific example from your past experience where you went the extra mile to provide outstanding service, ensuring passenger satisfaction and exceeding their expectations. Emphasize your attentiveness, problem-solving abilities, and dedication to creating a positive travel experience.


Preparing for a cabin crew job interview is crucial to increase your chances of success. By anticipating and practicing responses to common interview questions, you can showcase your suitability for the role and stand out as a competent and dedicated candidate. Remember to be confident, articulate, and demonstrate your passion for providing exceptional customer service while maintaining a safe and secure cabin environment.

Good luck!