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Volantes Technical Recruitment, on behalf of our long standing U.K rotary Client have potions available for Passenger Service Officers.

These positions are at their Norwich base, we have both contract as well as permanent roles available.

The Role

• Complete the check in and boarding process for passengers and their baggage, in accordance with CAA regulation and in line with the client and company policies, procedures and requirements.
• To ensure the overall Passenger experience is of an exceptional standard at all times.
• Provide and maintain an excellent standard of customer service.
• Work cohesively as part of the team so as to maximize co-operation leading to the efficiency and effectiveness of the operation.
• Ensure effective communication with other departments and clients as to maximise co-operation leading to the efficiency and effectiveness of the operation.
• Deal with customer complaints/problems, at source where possible, keeping line management informed.
• Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
• Ensure all working areas such as Check in desks, are in safe working order and to report any faults.

As always, you must already have the right to live and work in the U.K to be considered for these positions.