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We’ve an exciting opportunity to join TUI as a Customer Experience Airport Representative, a friendly face who our customers can depend on at the first step of their holiday. 

You’ll be working closely with our Customer Operations Team and the ground handling agents at UK airports to support our customers and ensure they have a seamless UK airport experience.   

Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting global team.   

Please note this is currently a Fixed Term Contract until 31st December 2022 with potential or a permanent contract after FTC.   

We are Recruiting for four airport bases; Bristol, Gatwick, Birmingham and Manchester.  

ABOUT THE JOB 

• Face to face support to our customers at UK airports, working on a shift basis  
• Empowered with customer policy processes which will enable you to lead the decisions made 
• Resolve customer issues, escalating to the Customer Experience Airport Management team for support where required    
• Maintain accurate logs and detailed handovers of daily events impacting our customers to review and offer a quick solution to the customer. 
• Work with the customer operations team, reviewing daily feedback to ensure we are offering balanced solutions with both the customer and business in mind.  
• Support the Airport Team Leader/Manager in the delivery of pre agreed objectives and KPI’s 

ABOUT YOU     

• Passionate about customer service and the ability to remain calm in high pressure situations   
• Representing TUI and maintaining customer service standards of the market leading brand    
• A high standard of written communication with good attention to detail   
• Ability to multi-task, make informed and timely decisions.  
• Effective collaboration skills and the ability to work independently using own initiative with the confidence to escalate incidents where appropriate    

ABOUT OUR OFFER 

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Excellent rates with foreign exchange 
• Pension scheme and life assurance. 

We love to see your uniqueness shine through and inspire the future of travel.  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA  

If you require any further information regarding this opportunity, please email ***********@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.