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10 months ago
Malaysia Airlines
Location: Malaysia
Job type: Permanent
Sector: Maintenance
Category: Analyst Jobs
Job Title

Warranty & Claims Analyst

Reports To

Assistant Manager, Warranty & Claims


Engineering & Maintenance


E&M - Supply Chain, Contract & Warranty

Role Purpose

To ensure effective recovery, monitoring and closing of Airframe / Component / Engines Warranties and Guarantees as stipulated through PSAA (Product Support Assurance Agreements) , SPSA (Supplier Product Support Agreements), executed Purchase Agreements, Support, Maintenance / Exchange Programs, Agreemetns, Letters and Contracts for optimum benefits and recoveries to the airline and its customers.

Key Accountabilities

1) To ensure execution and implementation of all Programs in Warranties and Guarantees for operations and maintenance of the fleet, systems, equipment and components by evaluating cases and raising claims for optimum benefits accruing from the Agreements.

2) To compile material costs consumed and labour manhours data of Airframe / Components / Engines (i.e. Wheels and Brakes under Heat Sink Exchange programs, Repairs shop processing times, etc) for indemnities over performance guarantees and operating costs.

3) Scrutinize, Endorse and exercise aspects of warranties, commitments and industry supports per agreements, delivery documents, SBs/SILs/ADs/CNs, Engineering Orders and warranty repair quotations by approving, raising,tracking and adjudicating claims for maximum recovery.

4) Collect and analyse data by coordinating with Maintenance, Planning, Technical Services and Supply Chain in timely manner to deliver claims to related departments internal/external along with correct supporting documents.

5) Update warranty database by recording correspondances, evaluations / rejections and compiling warranty adjudications, shop findings, quotes / invoices of repairs and credit notes and or cost savings related to claims for an effective control, tracking and management of information and assiting in upstream information as required.

Qualification & Experience

Degree in Industrial / Aviation Engineering / Supply Chain Management. 1-2 years experience or fresh graduate with appropriate background is acceptable

Skills & Knowledge

Knowledge in evaluating and raising warranty/guarantee claims

Knowledge and understanding of aircraft components, and of supply chain processes

Ability to work independently and handle multiple projects

Possess leadership, problem solving and decision making skills

Key Challenges

Collecting data interdepartmental and evaluating claims cases in timely manner. Ensuring claims raised are disputed correctly and closed to the most benefit to airline withuot delay. Prioritize and adjudicate disputes and ensuring point of escalations are prompted for problematic issues.

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