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2 months ago
CACI International
Location: Baltimore
Job type: Permanent
Sector: Manufacturing
Category: Engineers Jobs
Technical Support Engineer and Course Developer

Req #:

222763

Location:

Jessup, MD US

Job Category:

Engineering and Technical Support

Minimum Clearance:

TS/SCI with Polygraph

Job Description

Job Description: Primary Purpose:

Under minimal supervision provide direct customer field support to include Systems Engineering, improvised design work as required and product support (maintenance, troubleshooting, repair, calibration, upgrades and training on wireless standards and protocols). Additionally, this individual will assist in supporting training requirements by developing and delivering training for the TSS and customers. Provide additional support to the Technical Manager on an as-needed basis.

Duties and Responsibilities:

* Serve as SME on all equipment and procedures associated with the different GSTO customers' CONOPs
* Work directly with customers to prioritize maintenance, troubleshooting, repair, calibration, upgrade requirements.
* Proactively engage customers to identify necessary courses of instruction regarding wireless standards and protocols and training needs across the mission critical LGS wireless communication product portfolio and 3rd party vendor(s) equipment
* Be responsible for providing guidance to intelligence analysts for all aspects of information gathering to include national level analysis, technical exploitation, collection, general research, threat assessments and intelligence product production
* Develop standard operating procedures and best practices in support of training current and new capabilities associated with customers CONOPs
* Develop and provide technical product training across the GSTO customer base
* Use Government Property Management (GPM) systems and procedures to accept, ship, and track all equipment coming into and leaving LGS facilities
* Perform administrative duties as necessary
* OCONUS travel to hazardous areas as dictated by customer mission support requirements
* Provide flexible daily office hours as needed to support customers and deployed systems
* Work is typically performed in an office environment which requires proper safety precautions.
* Work may require some physical effort in the handling of light materials, boxes, or equipment.

Minimum Qualifications:

* Must have experience using hardware and software tools to develop protocol training programs and provide maintenance, troubleshooting, repair, calibration and upgrades of wireless communication products
* Must have direct experience with systems supporting wireless protocols (GSM, CDMA, UMTS, LTE, WiMax, and WiFi)
* Must possess minimum of four years of analytical experience with DoD and other Government agencies
* Must have advanced targeting skills and a thorough understanding of the operational cycle. Deep understanding of the data, tools and techniques used for each phase of targeting
* Must be a committed team player and work well with other contractors and vendor partners under adverse conditions
* Must have strong customer relationship and communication skills
* Must have established trouble-shooting technical skills and be able to clearly articulate issues to design engineers; capturing troubles and writing trouble reports also necessary
* Must have direct experience targeting networks, or individuals within networks, and identifying vulnerabilities for exploitation
* Strong flexibility to adapt in a dynamic environment with frequently changing opportunities
* Strong oral and written communication skills to include experience creating customer presentations and technical documentation
* Ability to work under minimal supervision in a small team environment and lead others and
* History of working with project managers and external suppliers to ensure project deliverables are consistently met on schedule
* Excellent working knowledge of Microsoft software applications and other pertinent software applications
* Decisive, yet able to recognize the need to seek out counsel from peers and leadership to better formulate strategies
* Must have Active TS/SCI with Polygraph Clearance

Minimum Education and Experience:

* Bachelor’s Degree in Electrical Engineering, Computer Science, Computer Engineering or related technical degree and 4-6 years of experience or an equivalent combination of education, skills, and experience

Preferred Qualifications:

* Systems test engineering experience strongly preferred
* Minimum of four years of experience providing direct support to tactical operational units
* Prior experience supporting customers in a remote field location; operations experience; training development and delivery experience
* Technical leadership and organizational skills to manage multiple projects
* Creative imagination capable of collaborating and promoting new products in an exciting but practical way
* Drive for innovation, strong problem solving skills, adaptable, proactive and willing to take ownership
* Flexibility to adapt to new and changing opportunities
* Training Certification from the American Management Association in Instruction Design for Trainers or Train the Trainer
* Training Certification from the American society for training and development in the ATD Master Trainer Program or ATS Master Instruction Design

Job Location

US-Jessup-MD-BALTIMORE

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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