Panasonic Avionics is the market leader in the world of In Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver the ultimate in-flight experience through video, audio, games, software applications and telecommunications.
Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage of "People before Products" and, as we enter an exciting period of rapid global expansion to support new business, we are seeking a talented Technical Services Engineer to join our team at London Heathrow.
The Technical Services department within PTS is responsible for supporting both Line Maintenance and Repair Shop Operations. We ensure that all facets of support in these organizations are provided in terms of tooling, escalation of issues, training, technical manual accuracy and key work processes. We also create revenue streams through provision of ‘out-of-contract’ Technical Support, system test racks, repair shop tooling and other areas.
As a Technical Services Engineer (TSE) you will be responsible for the technical performance of PTS, retrofit programs and other regional technical activities. The core responsibility of the TSE is to give PTS Operations the tools required to close incidents as quickly as possible, serving as an escalation point to develop detailed and specific troubleshooting plans which identify an appropriate course of action for timely resolution. In addition, providing insight into performance and technical advice to the various Operation Control Centers and the Customer Performance Center by review of the various data sources available. Ensure PTS staff consistently uses the best technical and operational practices, and categorization of issues as systemic or non-systemic while working closely with other PTS departments, Field Engineering (FE) and Product Support Engineering (PSE).
As a Technical Services Engineer your duties and responsibilities will include: