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about 1 year ago
Panasonic Avionics
Location: London Heathrow Airport
Job type: Permanent
Contact: Kamny Tack
Sector: Airport
Category: Engineers Jobs
Technical Services Engineer I

Panasonic Avionics is the market leader in the world of In Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver the ultimate in-flight experience through video, audio, games, software applications and telecommunications.
Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage of "People before Products" and, as we enter an exciting period of rapid global expansion to support new business, we are seeking a talented Technical Services Engineer to join our team at London Heathrow.
The Technical Services department within PTS is responsible for supporting both Line Maintenance and Repair Shop Operations. We ensure that all facets of support in these organizations are provided in terms of tooling, escalation of issues, training, technical manual accuracy and key work processes.  We also create revenue streams through provision of ‘out-of-contract’ Technical Support, system test racks, repair shop tooling and other areas.
As a Technical Services Engineer (TSE) you will be responsible for the technical performance of PTS, retrofit programs and other regional technical activities.  The core responsibility of the TSE is to give PTS Operations the tools required to close incidents as quickly as possible, serving as an escalation point to develop detailed and specific troubleshooting plans which identify an appropriate course of action for timely resolution. In addition, providing insight into performance and technical advice to the various Operation Control Centers and the Customer Performance Center by review of the various data sources available. Ensure PTS staff consistently uses the best technical and operational practices, and categorization of issues as systemic or non-systemic while working closely with other PTS departments, Field Engineering (FE) and Product Support Engineering (PSE).
As a Technical Services Engineer your duties and responsibilities will include:

  • Serve as a technical resource and escalation point to the Operations Control Center, for quick resolution to technical issues by providing detailed troubleshooting plans based on log analysis.
  • Identify and escalate systemic technical issues to PSE following through to resolution and establishing possible work around procedures within established channels until a permanent fix is available.
  • Review various data sources and fleet performance for effective maintenance actions and issues impacting PTS; Action findings.
  • Identify, document, and source PTS specific tools which improve efficiency of maintenance.Revise and add to PTS Tool Catalog.
  • Review, edit and track Technical Information Letters, Technical Advisories, and Maintenance Advisories working with Engineering and other groups as required.
  • Generate and report discrepancies with maintenance manuals.
  • Assist with department projects and initiatives.
  • Create/Revise department Work Instructions.
  • Perform PTS Station Visits for key locations.Create and distribute report with actions to improve maintenance.

 Skills/ Qualifications

  • Knowledge of global civil aviation regulations and requirements.
  • Knowledge of aviation technical publications methods and standards.
  • Excellent written and verbal communication skills.
  • Knowledge of In-Flight Entertainment systems and/or avionics.
  • Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
  • Troubleshooting skills and analytical skills, with a software emphasis (Linux).
  • Self-driven and a high degree of initiative.
  • 4 Year degree or equivalent preferred.Work experience may be substituted.
  • Minimum 2 years of experience in an aircraft maintenance or technical field support role, preferably in avionics.
  • Experience troubleshooting satellite based systems desirable.
  • Ability to travel domestic and/or international up to 50% of the time.
  • Working hour flexibility to support a global 24/7 organization.

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