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6 months ago
Airbus India
Location: India
Job type: Permanent
Sector: Operations
Category: Technician Jobs

* As a SAP technical specialist he/she should have a good knowledge in PP SAP module.

* He/she should understand the Workorder Lifecycle Business processes supported by SAP.

* Monitoring the applications / interfaces is key to prevent incidents then he/she should has a strong knowledge in Solution Manager (SOLMAN).

* Resolution of the alerts contributes to a reliable system.

* Defining and improving monitoring points and alerts threshold is part of the expected continuous improvement.

* In the Application Services department, he/she needs to have a strong customer focusing.

* As the concerned domain is providing Application Services to Aircraft Manufacturing and production he/she should understand the business criticality and priority.

* The candidate will work in an international, distributed and multi-functional team; using agile mind-set and methodology.

Qualification & Experience:

* Graduate with 6+ years of experience in SAP.

* Minimum one experience in Support or customer service.

* Skills in supply chain and manufacturing processes in an industrial context

* ITIL certified

* Good problem solving and analytical skills

* Customer facing skill. Worked with European customers


* Provide best in class level of service to Airbus internal customers

* Understand business processes and technical architecture of Airbus application portfolio

* Perform deep root cause analysis and performance improvement

* Identify and propose service improvement

* Provide expertise support to the full chain of support

* Communicate on specific technical topic

* Train support team members

* Success Metrics

* Success will be measured in a variety of areas, including but not limited to

* Solve issues on time and in quality

* Propose and implement service improvement

* Achieve the customer satisfaction

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