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4 months ago
Dnata UK
Salary: £27,224.48 (inclusive of shift pay) plus bonus
Location: London Heathrow Airport
Job type: Permanent
Contact: HR
Sector: Airport
Category: Supervisors Jobs

Main Purpose of the Job (general tasks):

  • The first step of management ladder in Ramp and Spur – the backbone of the operation for ensuring aircraft are loaded/unloaded and baggage is handled safely and effectively.
  • Responsible for the loading & unloading & baggage product of the aircraft and completion of all documentation pertaining to that aircraft.
  • The Team Supervisor is a manager at ALL TIMES – and not just for their part of the turnaround/baggage process
  • To manage and oversee the unloading and loading and baggage process in accordance with Company Procedures and procedures as laid out within all airlines Standard Operating Procedures.
  • The Team Supervisor is required to remain in attendance at all times to ensure that all procedures are carried out in a safe, secure and compliant manner.
  • It is a mandatory requirement that a trained Team Supervisor must be assigned to every turnaround and baggage build.
  • In the event of personal and vehicle accidents maintain the integrity of the accident area. Assist Manager in the initial investigation.

Responsibilities (detailed tasks):

  • Understand the objectives of the role and have a plan on how to achieve them.
  • Manage a committed team to achieve those objectives
  • To oversee that the team behave in a safe and professional manner
  • To offer leadership and guidance throughout the process, especially to junior staff – and especially in the crew rooms
  • Helping each team member to give their best efforts to ensure each team member performs to their maximum potential.
  • Ensure Equipment Care (especially EBT charging) to maximise equipment availability
  • Have an understanding of the requirements of Good Distribution Practice (GDP) for pharmaceutical and medicinal products and the rules and regulations that affect dnata
  • Be aware of the role of the Responsible Person (RP) within the designated site for the handling of pharmaceutical and medicinal products under GDP processes
  • To undertake any other duties as required by management, commensurate with the grade of the post
  • Promote at all times the Vision, Mission, Values of dnata

Key results:

  • Maintain a safe and healthy working environment
  • Achieve loads and unloads to the airline's instructions and or dnata SOP’s as necessary to the agreed SLA’s – SAFELY
  • Implementation of corrective and improvement measures
  • Consistently achieve SLA and OTP performance levels
  • Effective team briefing to ensure speedy and safe loads and unloads
  • Integration of new T3IB facility and process into the current operation
  • Embrace and deliver dnata’s VMV

Knowledge Base:

  • Working knowledge of airside aircraft handling environment, baggage handling processes and procedures, aircraft loading and in-plane systems, towing and pushback requirements
  • Customer product knowledge
  • High levels of proficiency in airport operations
  • Safety – BST training
  • Proficient in all aspects of turnaround and baggage process – eg Lifter Driver
  • Loading Supervisor – mindset course – trained
  • Radio operator – trained
  • First aid trained
  • T3IB compliant – inducted and trained
  • Driving licence (full UK) & HAL ADP
  • Fully conversant with current OSI’s – including T3IB Golden Rules

Skill Set:

  • Safety driven
  • Coaching/Mentoring
  • Excellent communication/interpersonal
  • People management
  • Customer interaction
  • Influencing
  • Motivator
  • Decision making
  • Problem-solving


  • Non-parochial as to product and geography
  • Confident assertiveness
  • Flexibility
  • Innovative
  • Achievement orientated
  • Energy/drive

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