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3 months ago
Gate Gourmet
Location: UK
Job type: Permanent
Sector: Operations
Category: Supervisors Jobs
Job Summary

Gate Gourmet is the world's largest independent provider of catering services for airlines and is the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need. We provide more than 200 million meals a year to our 270-plus customers at some 120 airport locations around the globe.

We are currently looking for Team Leader to join our Operations Planning and Control team near Heathrow Airport.

Reporting to the Stowing & Projects Manager the Team Leader will be responsible for leading the International Airlines team and supervising a team of Data Analysts across UK & Ireland.

Main Duties and Responsibilities:

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Liaise with Commercial team and customers to produce stowing lists and labels for the units

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Supervise and assist in building flight information in SACS (Delivery plans, Loading set up, Time table, Catering Stowage Plans, Rotation Plans and others)

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Oversee that any changes made are validated by checking the output (labels & invoices) both within the department and jointly with other departments, especially prior to menu change

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Implement all Aircraft Catering Instructions on time and communicate to the unit via acknowledgement form

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Assist unit with internal/external audits in the unit dispatch/fridge areas and communicate to the unit via acknowledgement form

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Organise accurate maintenance of SACS master data, using Update change instruction log

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Perform post-calculation data checks prior to final invoicing including invoice validation

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Run and create Maximum Demand report prior to menu launch & update share point for suppliers

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Calculate labour costs for Non-Food activities by drawing up CPC (Catering Point Calculation) Handling Sheets based on the flight information from SACS

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Create and update Bond Box Codes and Delivery Plans within SACS to reflect quantities of Bonded products loaded on flights. Ensure that this reflects on Customs required C.208 paperwork.

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Support the rest of the Operations Planning & Control Team with other tasks, when required, in co-operation with the Project Leaders/Managers.

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Comply with departmental processes and procedures, as well as wider Company policies and procedures.

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Attend departmental, operational and customer meetings as required

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Update and maintain KES/KPI’s of the units and provide guidance and support

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Ability to travel to other units as per business needs (Full UK driving licence is preferable)

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Identify and propose opportunities of improvement and maintain lean principles in the office

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Support the operations during menu & range changes

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Be flexible to cover rest days and weekends when needed, to provide support to the units

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Deputise for the Stowing & Project Manager (OP&C)

Additional project work

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New customer launches.

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Trial and VIP flights.

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Ad-hoc and charter flights.

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Systems Enhancements

General tasks

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To ensure correct labels are used in the unit and check Label Issue Log daily.

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Feedback on work in progress and problems to the Project Manager/Project Leader.

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To attend department, operational and customer meetings.

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To be available to be on call some weekends and work some weekends during menu changes where necessary.

Qualifications:

Education

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Education to degree level or equivalent is preferred, but not essential

Work Experience

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Previous experience of managing large volumes of data accurately, preferably from within a costing’s / planning background within the airline or catering industry, however not essential

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A working knowledge of Microsoft Office Programs is preferred

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Experience from operational and/or financial environment in catering unit is an advantage

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Previous experience in a role where accuracy and attention to detail were essential

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Previous experience of managing or supervising a team of skilled employees

Skills & Knowledge

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Excellent knowledge of Microsoft Office (Word, Outlook, Access, Excel)

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Experience in using SACS or other ERP systems

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Understanding of basic health & safety, food hygiene and security regulations

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Good time management and ability to work under pressure to meet deadlines

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Strong numeracy skills, accuracy and attention to detail

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Good interpersonal and communication skills; interface directly with internal & external customers

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Be able to lead a multi-location team and to motivate self and others

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Manage multiple customers, both local & international

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Flexible in approach and adaptable to change

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Strong decision making skills

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Organised and process driven

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Open to learn, implement and improve new processes and procedures

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Possess a continuous improvement & lean office mindset

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Willing to work on weekends according to business needs

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Ability travel to other units in the UK & Ireland (a full drivers’ licence is preferred)

Additional Information/Requirements:

Working as part of a dedicated and passionate team of people you will be rewarded with free meals whilst on shift, free on-site parking and free uniform. We offer various training and development opportunities to our employees as we are committed to your success.

All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history. This can take up to 4 weeks to complete following a successful interview.

If you share our values of excellence, passion, integrity and accountability, don’t miss out on this opportunity to join our team. Apply TODAY.

Up to £34,000 + benefits

Closing date for applications: 09:00am on Monday 9th April 2018


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gategroup Competencies Required to be Successful in the Job:

* Thinking

Information Search and analysis & problem resolution skills

* Engaging

Understanding others, Team Leadership and Developing People

* Inspiring

Influencing and building relationships, Motivating and Inspiring, Communicating effectively

* Achieving

Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

* We treat each other with respect and we act with integrity

* We communicate and keep each other informed

* We put our heads together to problem solve and deliver excellence as a team

* We have passion for our work and we pay attention to the little details

* We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

* We do what we say we will do, when we say we are going to do it

* We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.

gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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