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3 months ago
Line Up Aviation
Salary: £31000 - £34000 per annum
Location: Hampshire
Job type: Permanent
Experience: Any or N/A
Contact: Neil Leighton
Sector: Business & Administration
Category: Customer Service Jobs
Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

 

Role: Team Leader Analysis (Flight Data)

Location: Hampshire

Salary: Competitive plus Bens

 

Client:

Our Client is the world's leading Flight Data Monitoring Company. Due to recent growth and contract wins they are now recruiting an Analysis Team leader to be based at their Head Office in Hampshire. 

 

Main Purpose of the role:

Ensuring that the efforts of Flight Data Services achieve an improvement in flight safety for our customers. Flight Data Services provide an outsourced Flight Data Monitoring service to aircraft operators worldwide

As a Team Leader you will help improve the safety of our customers operations by excellent flight analysis and customer service enabled through strong people management of your team.

The role will be responsible for a team of flight data analysts.

Team Management:

• Provide people management support to the analysis team; managing team performance, and        dealing effectively with all aspects of good and bad performance;

• Demonstrate and role model the FDS behaviours, culture and vision;

• Carry out line management responsibilities in accordance with FDS management

    policies and procedures (including 1:2:1 process, absence management);

• Provide day to day supervision and prioritisation of work for flight data analysts under your remit;

• Encourage and motivate people to achieve high standards and meet organizational objectives by    actively developing team members’ skills and knowledge, providing constructive feedback and creating an inspiring vision;

• Ensure the team understands their goals and address issues efficiently;

 

Flight Analysis:

 

• Validation of events as identified by Flight Data Connect Software to ensure contractual   agreements (SLA’s) are preserved.

• To be a technical subject matter expert within that team at FDS;

• Manage the day to day flight data analysis activities, ensuring they are delivered to time and   quality and customer satisfaction;

• Lead on internal and external customer requirements;

• Be the point of escalation for SLA breaches; analysis queries and adhoc customer queries;

• Lead on additional tasks as required/directed by the Customer Relations Manager, including, but   not limited to; standardisation; testing; customer service excellence; continuous improvement;

• Provide occasional out of hour’s emergency support (AOG -Aircraft on Ground service);

• Coordinate the analyst roster to provide 24/7 out of hour’s emergency support;

• Ensure that quality procedures are developed, maintained and adhered to;

• Produce case study documentation Customer service excellence:

• Be the customer account manager for customers allocated to your team providing service   excellence to include;

o Ensuring analysis activities are completed within the SLA

o Ensuring that monthly safety reports are produced and published on time

o Coordinate regular contract review meetings with all customers which may require overseas travel

• Provide ownership of customer

Unfortunately due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

 

 

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