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4 months ago
Salary band: £10k - £15k
Location: Manchester
Job type: Permanent
Experience: Any or N/A
Business sector: Both
Contact: Not Specified
Sector: Exterior
Category: Airport Agents Jobs
MANCHESTER AIRPORT - FULL TIME *NIGHTS ONLY* £11.50 PER HOUR Job Summary To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.  Job Responsibilities 
  • Supervise/allocate tasks.
  • Plan and deploy resources to ensure rosters meet customer and operational requirements
  • Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
  • Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
  • Maintain up-to-date manuals and documentation as required
  • Build and maintain relationships with customers and airport authorities
  • Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 1-1,s and completion of relevant reports
  • Ensure compliance with Swissports SOPs and policies
  • Ensure maximum efficiency in the operation of inbound and outbound flights
  • Resolve conflict and irregularities and take appropriate action
  • Responsible for maintenance of assigned equipment and materials
  • Contribute/assist with local emergency plans
  • Other duties as assigned

Career Progression 

  • Satisfactory completion of 3 years (typically) continuous service
  • Attainment of competency in all basic, intermediate and advanced tasks and duties
  • Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
  • Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
  • Further progression / promotion - subject to successful application to job vacancies arising 


  • GE01 / UK19                                       Company Induction / Equality, Diversity and Data                                                             Protection
  • UK20B                                                Emergency Response Procedures Customer facing
  • GE03C                                                Health & Safety Pax Specific
  • GE15                                                  Manual Handling
  • DG01                                                  Dangerous Goods
  • UK02                                                  Baggage Reconciliation
  • UK08                                                  GSAT
  • GE-UK-07                                           Fire Awareness
  • Airline Product Knowledge                    Customer Specific
  • RA01                                                  Aircraft Chocking & Coning
  • RA02                                                  BTU Ramp Equipment Tractors 
  • RA03                                                  Conveyor Belt Loader
  • RA04                                                  CCT / BCT / PDT
  • RA05                                                  Ground Power
  • RA07                                                  Passenger Boarding Steps
  • GE08                                                  ULD
  • RA13                                                  Loading Supervision
  • RA16                                                  Hand Signals, Guides person, Banksman
  • RA17                                                  Headsets and Hand Signals
  • RA18                                                  Towbars and Bypass Pins
  • RA19                                                  Aircraft Pushback
  • RA20                                                  Aircraft Towing
  • GE11                                                  Active Supervision 
Tasks & Activities 

All tasks and activities up to and including Grade 3 plus the following additional mandatory responsibilities:

  • Allocate tasks to team members                     
  • Complete Load Instruction (LI) Reports
  • Ensure Compliance with all Operating Procedures (Including Station Safety Rules)
  • Ensure Compliance with all Uniform & PPE requirements
  • Ensure effective communications with team members via Team Briefings etc     
  • Supervise Emergency Procedures                    
  • Supervise all Operations for which you are responsible
  • "On-the-job" Guidance / Coaching / Mentoring & Assessment of staff
  • Satisfactorily Completed Supervisory Skills Course or Competent Supervisory Skills      
  • Stand in for Supervisor or equivalent as required (on ad hoc / short term basis)
  • Any other tasks and activities deemed appropriate for the Grade                            
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements. Qualifications and Competencies
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Ability to follow processes and procedures and apply flexible approach when required
  • Willingness to work in inclement weather
  • Able to work in a manual environment and repeatedly lift up to 32kg throughout a shift.
  • Able to work as part of a team in a challenging environment
  • Previous experience working in an aviation environment is desired
  • Excellent organisational and planning skills
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Office
  •  Full driving licence


Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

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