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about 1 month ago
Swissport
Salary band: £10k - £15k
Location: Humberside Airport
Job type: Permanent
Experience: Any or N/A
Business sector: Both
Contact: Not Specified
Sector: Airport
Category: Airside Team Leader Jobs

Job Summary

To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with

customers and authorities.

Job Responsibilities

- Supervise/allocate tasks including reporting, absences, overtime.

- Plan and deploy resources to ensure rosters meet customer and operational requirements

- Develop an open feedback culture by managing the performance of employees and ensure workplace standards are

maintained

- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory

standards deliver the desired customer service experience

- Maintain up-to-date manuals and documentation as required

- Build and maintain relationships with customers and airport authorities

- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings,

shift handover meetings, 1-1,s and completion of relevant reports

- Ensure compliance with Swissports SOPs and policies

- Ensure maximum efficiency in the operation of inbound and outbound flights

- Resolve conflict and irregularities and take appropriate action

- Responsible for maintenance of assigned equipment and materials

- Contribute/assist with local emergency plans

- Other duties as assigned

Career Progression

- Satisfactory completion of 3 years (typically) continuous service

- Attainment of competency in all basic, intermediate and advanced tasks and duties

- Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the

seniority of this role

- Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)

- Further progression / promotion - subject to successful application to job vacancies arising.

COMPANY TRAINING MODULES (to include)

- GE01 / UK19 Company Induction / Equality, Diversity and Data

Protection

- UK20B Emergency Response Procedures Customer facing

- GE03C Health & Safety Pax Specific

- GE15 Manual Handling

- DG01 Dangerous Goods

- UK02 Baggage Reconciliation

- UK08 GSAT

- GE-UK-07 Fire Awareness

- Airline Product Knowledge Customer Specific

- RA01 Aircraft Chocking & Coning

- RA02 BTU Ramp Equipment Tractors

- RA03 Conveyor Belt Loader

- RA04 CCT / BCT / PDT

- RA05 Ground Power

- RA07 Passenger Boarding Steps

- GE08 ULD

- RA13 Loading Supervision

- RA16 Hand Signals, Guides person, Banksman

- RA17 Headsets and Hand Signals

- RA18 Towbars and Bypass Pins

- RA19 Aircraft Pushback

- RA20 Aircraft Towing

- GE11 Active Supervision

Tasks & Activities

All tasks and activities up to and including Grade 3 plus the following additional mandatory responsibilities:

- Allocate tasks to team members

- Complete Load Instruction (LI) Reports

- Ensure Compliance with all Operating Procedures (Including Station Safety Rules)

- Ensure Compliance with all Uniform & PPE requirements

- Ensure effective communications with team members via Team Briefings etc

- Supervise Emergency Procedures

- Supervise all Operations for which you are responsible

- "On-the-job" Guidance / Coaching / Mentoring & Assessment of staff

- Satisfactorily Completed Supervisory Skills Course or Competent Supervisory

 Skills

- Stand in for Supervisor or equivalent as required (on ad hoc / short term basis)

- Any other tasks and activities deemed appropriate for the Grade

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary

depending on location and local customer requirements.

 

 

Qualifications and Competencies

- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

 

- Ability to speak and understand the English language

 

- Ability to travel to the airport at times where public transport is not available

 

- Ability to follow processes and procedures and apply flexible approach when required

 

- Willingness to work in inclement weather

 

- Able to work in a manual environment and repeatedly lift up to 32kg throughout a shift.

 

- Able to work as part of a team in a challenging environment

 

- Previous experience working in an aviation environment is desired

 

- University Degree or equivalent

 

- Preferably 3 years supervisory experience

 

- Excellent organisational and planning skills

 

- Excellent oral and written communication skills

 

- Proficiency in Microsoft Office

 

- A full driving licence

 

- Ability to speak additional languages is desired

 

 

 

Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);

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