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Senior Supervisor Reservations & Customer Service

Atlas Air Worldwide Holdings
Hong Kong, Hong Kong
31 days ago
Senior Supervisor Reservations & Customer Service
Posted Date 3 weeks ago(10/******* 5:06 AM)
ID 2023*****
# of Openings 1
Category Sales & Marketing
Company Atlas Air, Inc
Job Location (Portal Display) : City Hong Kong
Job Location (Portal Display) : Country (Full Name) Hong Kong
Employment Type (Portal Display) Regular Full-Time


This position will be responsible for coordinating all sales & reservation related matters with the sales team of the territory.


  • Manage priorities for cargo booking/movement process.
  • Optimize cargo flow through management of capacity planning, yield and aircraft routing.
  • Design and implement systems and procedures to improve capacity and yield management process.
  • Develop procedures that generate increased profitability and productivity and maximize load factors.
  • Assist Sales by qualifying and selling new account.
  • Assist Sales by cross selling, upgrading and increasing existing customers use of Atlas Air Worldwide.
  • Serves as an internal liaison between appropriate departments to ensure all customer and allocation commitments are met by meeting company standards.
  • Identify, research and resolve customer service issues and/ or ensure resolution.
  • Make appropriate suggestions on flight schedules changing or allocation swap.
  • Track and Monitor customers’ performance.
  • Produce selling tariffs and local schedules to the customers.
  • Cross check EQ report and follow up with customer if any shortfall.
  • Prepare report and perform other administrative duties as assigned.


  • University Degree or above, or equivalent combination of education and work experience
  • Experience within air cargo industry of 6 years – sales and operations preferred
  • High degree of decision making skills and stress resistance
  • Strong ability to manage complex situations under time pressure
  • Strong analytical skill and excellent communication skills
  • Applies knowledge of logistics planning and pricing
  • High proficiency in standard office software (Word, Excel, Outlook etc.)
  • Excellent in both spoken and written English and Chinese



Atlas Air

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