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7 months ago
Gate Gourmet
Location: London
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager Jobs
Job Summary

Would you like to be part of a dedicated customer focused team working at London’s busiest airport delivering amazing inflight experiences?

Gate Gourmet is the world's largest independent provider of catering services for airlines and is the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need. We provide more than 200 million meals a year to our 270-plus customers at some 120 airport locations around the globe.

Working as part of a dedicated and passionate team of people you will be rewarded with free meals whilst on shift, free on-site parking and free uniform. We offer various training and development opportunities to our employees as we are committed to your success.

All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history.

If you share our values of excellence, passion, integrity and accountability, don’t miss out on this opportunity to join our team. Apply TODAY.

Job Summary/ Scope of the role:

Ensure delivery of services to customers according to airline specifications and expectations

Ensure the completion of tasks in an effective and efficient way according to agreed objectives, procedures & specifications

Develop departmental competence by training staff and maintaining a continuously improving ethic with people, process and system related procedures to maintain optimum team performance

Ensure that adherence to in-house policies and procedures are sustained and consistently

Ensure Food safety and Health & Safety compliance is adhered & understood

Maintain Gate Opex (in house operational excellence program) element standards

Supporting and participating in customer visits

Main Duties and Responsibilities:

Staff planning and control of man-hours used for the Production

* Planning and control of the man-hours according to the budget figures (including sick leaves, vacation, temporary employment, etc.). Provide explanation for deviations and if necessary develop corrective measures (such as improve processes, stream line production flow, provide additional training)

Daily analysis of operational key figures (such as productivity, short term absenteeism, overtime etc.)

* Daily analysis and evaluation of the "operational reports" (OPRS)

Planning & ensuring timely and correct delivery to all internal departments

* Regular Production planning, rostering and scheduling. Organisation of flight schedule changes

Coordination of ADHOC flights, VIP flights other additional activities

* By obtaining all necessary information for the operational planning

Ensure adherence to hygiene, health, labour law and security procedures and ordinances required by company and government

* Coordination and initiation of training required for all team members to be aware of food safety, health and safety procedures and security (DFT) policies and procedures

* Participation in unit inspections by external and internal auditors

* Responsibility for implementation of actions plan to remedy short comings highlighted during the audits, defined preventive measures and implement control procedures

Continuous optimization of operational processes

* All activities which contribute to a positive operational improvement such as e.g. participation in projects, working groups etc. to achieve our goals; innovation of new technologies, etc

Staff management / human resources development

* Lead employees to achieve agreed objectives; compliance with work instructions

* Conduct appraisal Interviews

* Assistance in recruitment

* Implementation and documentation of the annual appraisal process (PAP)

* Responsible for the periodic revision of job descriptions

* Training and education of employees to enable them to exercise their function and responsibility related to their job nature and companies requirements

* Participation in human resources development (e.g. applying for training, identifying potentials etc.)

* Responsibility for the correct induction of new employees

Documentation and Communication of irregularities like accidents, delays, complaints etc

* Investigating any irregularities in the operational process and making recommendation of the required corrective measures

Maintenance and preservation of work equipment and machinery

* Compliance with the regular maintenance dates

* Control of cleaning and maintenance equipment and machines

* Creation of various statistics, reports

* Administrative management of the Department

Qualifications:

Education:

* Degree educated and/or demonstrable continued professional development at a senior level is preferred

* Professional qualification in operations/logistics preferred

Work Experience:

* Experience of working in a fast-paced environment

* Experience of managing large teams within a Food Hygiene/Health and Safety/high security environment essential

* Previous management experience with demonstrable leadership and senior management activities and responsibilities

Technical Skills: (Certification, Licenses and Registration)

* Intermediate to advanced IT skills (Outlook, Excel, Word, PowerPoint)

* Excellent communication and presentation skills. Concise and professional in delivery

* Proven leadership ability

* Team building

* Project management

* Good Business acumen

* An understanding of CCP’s and SOP’s (HACCP)

* Knowledge of accident prevention and safety regulations

* An understanding of Lean methodologies and ideas

* Good emotional intelligence

* Business, commercial knowledge and awareness

* Industry knowledge an advantage

* Analytical, logical thinking

* Assertiveness

* High customer orientation

* Cooperative

* Resilient

* Innovative

* Works well under pressure

* Has the ability to multi task & is goal-oriented



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gategroup Competencies Required to be Successful in the Job:

* Thinking

Information Search and analysis & problem resolution skills

* Engaging

Understanding others, Team Leadership and Developing People

* Inspiring

Influencing and building relationships, Motivating and Inspiring, Communicating effectively

* Achieving

Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

* We treat each other with respect and we act with integrity

* We communicate and keep each other informed

* We put our heads together to problem solve and deliver excellence as a team

* We have passion for our work and we pay attention to the little details

* We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

* We do what we say we will do, when we say we are going to do it

* We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.

gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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